# Specialist - VIP Support

**Company:** [Qiddiya Investment Company](https://jobs.workable.com/companies/tk4V8ANoyWMw9Js529uotH.md)
**Location:** Riyadh, Saudi Arabia
**Workplace:** on site
**Department:** Qiddiya Technology

[Apply for this job](https://jobs.workable.com/view/5d4694b9-4afb-4443-96a7-9abde5f61e92)

## Description

Lead executive and VIP support to minimize downtime, deliver proactive device health, and ensure white‑glove communications and escorts during critical events.

Responsibilities

-   Operate tailored models, escort procedures, and rapid response to protect executive productivity.
-   Orchestrate proactive device health checks, patch status, and performance reviews to prevent incidents.
-   Manage concise, expectation‑setting updates and advisories for VIPs during incidents and maintenance.
-   Coordinate event coverage, peak‑period protection, and on‑site readiness for board/leadership engagements.
-   Drive Level 1.5/SME engagement; track outcomes and feedback to raise satisfaction.
-   Ensure confidentiality and privileged‑access controls for VIP environments.
-   Track VIP CSAT, response/restore times, and proactive action completion; implement improvements.

## Requirements

-   Bachelor’s degree in IT, Computer Science, or related field
-   ITIL or equivalent preferred
-   2+ years, preferably with majority in end user support
-   Experience VIP support in large, multi-vendor enterprises preferred
-   Experience in entertainment entities preferred