# Freelance Trainer & Associate Consultant (Luxury Retail / Customer Experience)

**Company:** [CXG](http://jobs.workable.com/companies/ehJZ3c9Uet6bkuzBiwd1q2.md)
**Location:** Tokyo, Japan
**Workplace:** on site
**Employment type:** Other
**Department:** CXG

[Apply for this job](http://jobs.workable.com/view/5db2acb0-0e0e-47a0-b3f7-3c9becd115ac)

## Description

**Freelance Trainer & Associate Consultant** 

**(Luxury Retail / Customer Experience)**

Location: Japan | Engagement Type: Freelance / Project-based

**Role Positioning (Please Read Carefully)**

This is not a generic training role. You are expected to deliver impactful training and translate business challenges into actionable behaviors.

**Key Responsibilities**

1\. Training Delivery (Core): Deliver workshops for frontline and managers on service excellence, VIC clienteling, sales and leadership.

2\. Business Translation: Translate business issues into behavioral standards and training solutions linked to KPIs.

3\. Content Adaptation: Customize CXG frameworks and localize for APAC.

4\. Light Consulting Support: Support workshops and provide structured feedback.

## Requirements

**Mandatory Requirements (Non-negotiable)**

Luxury / Premium Brand Experience: Must have hands-on experience (retail, clienteling, L&D).

Training Experience: Experience training frontline and managers with strong facilitation skills.

Business Understanding: Ability to connect training with business outcomes.

Preferred Profile

Store manager / L&D / consulting experience preferred.

Extensive experience in the automotive industry highly preferred.

Language: Japanese & English delivery

What We Do NOT Look For

Generic trainers without retail experience or purely theoretical profiles.

Application Requirements

CV + Training portfolio + 1 case (business challenge, solution, impact)

## Benefits

To be discussed during the interview.