# Ground Operations Associate

**Company:** [Delmar International Inc.](http://jobs.workable.com/companies/otUpY4WCHmXigYkgFxFNg5.md)
**Location:** Mississauga, Canada
**Workplace:** on site
**Employment type:** Full-time
**Department:** Ground Transportation Services

[Apply for this job](http://jobs.workable.com/view/5dc27b52-d604-4dcd-a121-fee9047d7ee0)

## Description

**Mandate:**

Reporting to the Operations Manager, the Operations Associate supports the day-to-day operations of a logistics company. This role involves tracking shipments, updating systems, and managing administrative tasks to ensure smooth and efficient processes.

**Responsibilities include, but are not limited to:**

-   Monitor shipments using tracking systems to ensure timely movement of goods from departure to arrival.
-   Schedule pickup and delivery appointments.
-   Provide real-time shipment updates to internal teams.
-   Accurately enter details into client portal management software.
-   Deliver excellent service to carriers via phone and email.
-   Escalate unresolved issues promptly.
-   Perform other duties as assigned.

**Requirements:**

-   Minimum 1 year experience in a data entry
-   Strong written and verbal communication skills.
-   Proficiency in Microsoft Excel
-   Bilingual (English and French)

-   Fluency in English is mandatory as this role deals with Canadian and US employees (80%).

**What You Offer:**

-   Ability to work efficiently in a team environment with a positive attitude.
-   High accuracy in performing repetitive tasks.
-   Strong multitasking skills.
-   Consistent quality and productivity aligned with department standards.
-   Exceptional attention to detail.

**What We Offer:**

-   Equal opportunity employer
-   Competitive compensation
-   Comprehensive health and dental care
-   Referral bonus
-   Employee recognition and appreciation program