# Help Desk Engineer - (Remote) Support Clients in the US

**Company:** [Bit by Bit Inc](http://jobs.workable.com/companies/mjsGRjgHrDVPYAYgSYBNxU.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** MSP

[Apply for this job](http://jobs.workable.com/view/5e1e0eb0-4d7c-4f2a-b14a-e41d71213f55)

## Description

_Work Hours: United States Eastern Time (9 AM - 6 PM EST)_ 

Salary Range: $900-$1,200 (USD) per month 

**About** BitByBit (BBB): 

BitByBit is a dynamic Managed Service Provider (MSP) committed to helping small to medium-sized businesses untangle their technical challenges. We’re seeking a skilled and dedicated Help Desk Engineer based in Indonesia who can provide outstanding technical support and customer service to our US-based clients. This role offers opportunities for growth and skill enhancement in a fast-paced, technology-driven environment. 

**Responsibilities** 

-   Deliver exceptional customer service to end users via phone and email. 

-   Manage and update support tickets in the proprietary ticketing system, ensuring transparency and resolution from inception to closure. 

-   Provide remote desktop support and troubleshooting for Windows, Mac computers, and Android/iOS mobile devices. 

-   Utilize remote access tools (e.g., Kaseya VSA, Splashtop, LogMeIn Central) for effective problem-solving. 

-   Monitor, diagnose, and troubleshoot network and server issues. 

-   Deploy and manage antivirus solutions, backups, and applications. 

-   Administer Microsoft Active Directory, file servers, private/hosted email systems (e.g., Exchange, Office 365, Google Apps), and email spam filters. 

-   Perform website and DNS administration tasks. 

-   Manage virtual servers using VMware Vsphere, ESXi, and Microsoft Hyper-V.

## Requirements

**Skills** 

-   Strong time-management, prioritization, multi-tasking, and problem-solving abilities. 

-   Exceptional critical, analytical, and strategic thinking. 

-   Strong command of the English language, with the ability to communicate effectively with US-based clients. 

-   Administration of Windows Servers (2012, 2012R2, 2016, 2022, 2025). 

-   Experience with Microsoft O365 administration. 

-   Basic knowledge of virtual desktop technologies (e.g., VMware, Citrix). 

-   Proficiency in firewall and switch administration, programming basics, and VOIP systems (preferred). 

**Experience** 

-   Minimum of 1 year in a Managed Services IT environment preferred. 

**Education** 

-   Bachelor’s degree in a technical field (preferred) or equivalent experience. 

-   Relevant certifications (Microsoft, Apple, CompTIA, Cisco, Fortinet) are a plus.

## Benefits

-   Competitive salary based on experience. 

-   Certification training opportunities. 

-   Health and dental insurance. 

-   Paid vacation. 

-   Simple IRA with employer match. 

**Join us and grow with** BitByBit! 

If you’re a tech enthusiast eager to enhance your skills and make a meaningful impact, apply today!