# Devices Service Maintenance Technicians

**Company:** [Vix Technology](http://jobs.workable.com/companies/a1Qn7NWeBLgLLtET65t3Mg.md)
**Location:** Edmonton, Canada
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/5e71a162-9903-4b8e-bb9e-eedf0a12cef3)

## Description

Power the future of public transport across the Edmonton region

### 🌍 The Role

We’re transforming how people move across the Edmonton Capital Region.

Our Regional Smart Fare System (RSFS) makes transit seamless — tap and go with cards, devices, and smart tech across multiple transit networks. Behind the scenes, a complex ecosystem of validators, ticket machines, POS systems, and handheld devices keeps everything running smoothly.

That’s where you come in.

As a Service Maintenance Technician, you’ll play a critical role in keeping this system live, reliable, and performing at its best — both in the field and behind the scenes.

### 🔧 What You’ll Be Doing

-   Keep critical transit devices up and running across the network
-   Perform preventive and corrective maintenance on smart fare systems
-   Diagnose and resolve real-time issues and incidents
-   Monitor system performance and run device diagnostics
-   Support software updates and system releases
-   Track and manage device inventory and components
-   Collaborate with transit agencies, internal teams, and vendors
-   Deliver against high SLA expectations in a fast-paced environment

## Requirements

### 🧠 What You Bring

-   Background in Electrical / Electronic Engineering (or similar)
-   Experience working with networked systems and applications
-   Strong understanding of system architecture & operating systems
-   Hands-on experience with maintenance in large-scale systems
-   A natural problem-solver with strong attention to detail
-   Ability to juggle priorities and stay calm under pressure
-   Great communication skills and a customer-first mindset
-   A valid driver’s licence and access to a vehicle

Bonus points for:

-   Experience with ticketing systems, Jira, or inventory tools
-   Knowledge of transit, mobility, or smart city tech

### 💪 What the Job Looks Like Day-to-Day

-   ~70% field-based work across transit locations
-   Hands-on with hardware — lifting, installing, troubleshooting
-   Working in a mix of warehouse and on-site environments
-   Being part of a team that keeps a region moving every day

### ⚡ Why This Role is Different

-   Work on real-world, city-scale technology
-   Be part of a system used by thousands of people daily
-   Blend of hardware, software, and field engineering
-   High impact — when you fix something, it matters immediately

### 🧭 Who This Suits

You’ll thrive here if you:

-   Like being hands-on, not stuck behind a desk
-   Enjoy solving problems in real time
-   Want to work on technology that people actually use every day

-   Are comfortable in an environment where things move fast and change often