# Front of House Representative

**Company:** [Lefferts Investments](https://jobs.workable.com/companies/ekGJ6rcKUTK7QU13vruuum.md)
**Location:** Miami Beach, United States
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](https://jobs.workable.com/view/5e792b3a-76ef-4a08-9629-a39849a32312)

## Description

**Job** **Title**: Front of House Representative

**Department**: Guest Services

**Reports** **To**: Guest Services Manager

**FLSA** **Status**: Non-exempt

**Employment** **Type**: Full-time & Part-time , flexible schedule

**Position Summary**

  
We are seeking a Front of House Representative for a luxury mixed-use property that combines short-term hotel accommodations with full-time residences. The role is the property’s primary point of contact for guests, residents, tenants, and visitors. It is accountable for a consistent, high-quality service experience across all four. The ideal candidate brings hospitality background, professionalism, sound judgment, and the ability to manage competing priorities in a fast-paced environment.

**Key responsibilities**

_Guest and Resident Services_

-   Welcome guests, residents, tenants and visitors with a courteous, professional standard of service.
-   Manage check-ins and check-outs for short-term guests accurately and efficiently.
-   Build strong, ongoing relationships with residents and tenants, and respond to their day-to-day needs.
-   Address requests and concerns proactively, and follow each through to resolution.

_Front Desk Operations_

-   Manage a multi-line phone system, handling inquiries promptly and professionally.
-   Oversee packages, deliveries, visitor access and building notices.
-   Provide accurate information about building amenities, policies, services and the local area.
-   Work with housekeeping, maintenance and building management to resolve issues quickly.
-   Escalate time-sensitive and safety-related matters according to property procedures.
-   Uphold the property’s service, communication and confidentiality standards at all times.
-   Represent the brand’s hospitality values in every interaction.

## Requirements

**Schedule**

  
This position requires a flexible schedule. Shifts may include weekends and holidays, based on operational needs.

**Qualifications**

-   Front desk, concierge, hotel or residential property experience. 
-   Bilingual or multilingual skills, to serve a diverse population of guests, residents and tenants.
-   Familiarity with property management or hotel software. A willingness to learn new systems is required.
-   Strong customer service and communication skills
-   Professional presence and sound judgment under pressure
-   Ability to manage several priorities and work independently
-   Commitment to discretion and confidentiality

Your work directly shapes the experience of the people who visit, stay and live on the property.