# Callnovo - Japanese-English Bilingual Customer Support Specialist

**Company:** [Fuku](http://jobs.workable.com/companies/cVzy4Zi49yLx9EZznjyX2v.md)
**Location:** Osaka, Japan
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/5e932e65-0f66-482e-a61f-5bbf5fce01f8)

## Description

Company: Callnovo  
  
Job Title: Japanese-English Bilingual Customer Support Specialist  
  
Project: Smart Home Products  
  
Employment Type: Full-time  
  
Work Setup: Remote  
  
Location: Japan (Osaka and nearby candidate markets)  
  
Working Hours: Monday to Friday, 9:00 AM - 6:00 PM Japan Time  
  
Job Overview:  
Callnovo is seeking a Japanese-English Bilingual Customer Support Specialist to provide remote support for smart home products. The specialist will assist customers with product inquiries, order and account questions, after-sales support, and basic troubleshooting for smart home devices.  
  
Key Responsibilities:  
\- Handle customer inquiries via phone calls, email, live chat, and ticketing systems.  
\- Support customers with questions related to products, orders, accounts, logistics, and after-sales services.  
\- Provide basic troubleshooting for smart home products such as smart locks, cameras, routers, and similar network devices.  
\- Escalate complex technical issues to the appropriate team when necessary.  
\- Record customer issues and resolutions clearly in the support system.  
\- Maintain a high level of customer satisfaction and professional communication.  
  
Requirements:  
\- Professional or near-fluent proficiency in Japanese, both written and spoken.  
\- English proficiency for internal communication.  
\- Minimum of 2 years of customer service experience.  
\- Availability to work Monday to Friday, 9:00 AM - 6:00 PM Japan Time.  
\- Ability to work independently in a remote environment.  
\- Strong customer-oriented mindset and communication skills.  
  
Preferred Qualifications:  
\- Experience in technical support.  
\- Familiarity with smart home products such as smart locks, cameras, routers, or similar devices.  
\- Experience supporting overseas customers or working with international service teams.  
  
How to Apply:  
Please send your resume to hr@callnovo.com.