# Guest Experience Host - Outdoorsy Hill Country

**Company:** [Outdoorsy](http://jobs.workable.com/companies/wcQrbJ7f8HJ3GAVsxydLda.md)
**Location:** Stonewall, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Hospitality

[Apply for this job](http://jobs.workable.com/view/5f95ff5d-e56d-42ae-b093-96828eed3453)

## Description

**About Outdoorsy Hill Country**

[**Outdoorsy Hill Country**](https://www.outdoorsy.com/destinations/outdoorsy-hill-country) is a premier luxury glamping retreat nestled on 34 stunning acres in Stonewall, Texas. As one of the newest destinations on the Texas Wine Trail, we offer guests a unique, high-end hospitality experience centered on nature. The property features 22 luxury, safari-style tents and unique event spaces, setting a new standard for outdoor lodging. Located just 20 minutes from historic Fredericksburg, we are part of the broader **Outdoorsy Destination Network**, a growing collection of unique outdoor properties across the country. Join us in delivering an unforgettable luxury adventure in the heart of the Texas Hill Country.

**About the Outdoorsy Group**

Founded in 2015, the [**Outdoorsy Group**](https://www.outdoorsy.com/about/outdoorsy-group) has pioneered access to the outdoors by creating the world's leading outdoor travel ecosystem. The Outdoorsy Group’s lines of business include: 

-   [**Outdoorsy.com**](http://outdoorsy.com), the most trusted online RV & campervan rental marketplace
-   The Outdoorsy Destination Network is a portfolio of campgrounds and glamping retreats in the backyard of our nation's most beautiful landscapes. 
-   [**Roamly**](https://www.roamly.com/), a proprietary insurance company that underpins Outdoorsy.com and serves as a transformative insurance platform to power global marketplaces. Outdoorsy's businesses are united by a long-term mission to restore our relationship with the outdoors and with each other.

**About The Role**

The **Guest Experience Host** is a key ambassador of Outdoorsy Hill Country, ensuring that every guest’s experience from check-in to check-out is welcoming, seamless, and memorable. This person will be the first friendly face guests see and interact with on the property, setting the tone for their entire stay. With a love for people and the outdoors, the Guest Experience Host is energized by providing exceptional customer service and personalized support. The ideal candidate is upbeat, empathetic, detail-oriented, and thrives in a fast-paced environment.

**This is a full-time role reporting directly to the General Manager.**

**Responsibilities**

-   **Guest Interaction**: Serve as the primary contact for guests and vendors, ensuring smooth communication and a warm, welcoming environment.
-   **Communication & Support**: Handle incoming calls, occasional outbound calls, and respond to guest emails and chat inquiries regarding reservations, billing, and general questions.
-   **Concierge Services**: Coordinate and book private tours, tastings, and other custom experiences for guests prior to arrival.
-   **Housekeeping Coordination**: Oversee the pre-arrival room inspections, create maintenance tickets as needed, and ensure rooms meet Outdoorsy standards for each guest.
-   **Post-Stay Inspections:** Conduct thorough room checks following guest departures to maintain quality and cleanliness.
-   **Sales Transactions**: Handle food and beverage sales through our POS system (Clover), maintaining accurate and efficient transaction records.
-   **Facility Maintenance:** Ensure cleanliness of shared areas, such as the bar and communal bathrooms, to uphold a welcoming atmosphere.

## Requirements

-   **Availability**: Ability to work weekends and holidays as needed, including occasional night shifts based on business demand.

-   **Mindset:** A “can-do,” team-oriented attitude with a willingness to jump in where needed.
-   **Technical Skills**: Proficiency with computer systems, POS software, and basic online communication tools.
-   **Communication Skills**: Professional and courteous communication across all channels, including phone, email, video, and text.
-   **Adaptability:** Excellent time management skills, with an ability to multitask and handle interruptions in a dynamic environment.
-   **Reliability:** Highly responsive, dependable, and committed to delivering a superior guest experience.
-   **Customer Service**: Strong experience in customer service with the ability to empower, empathise, and engage with guests.
-   **Physical Requirements:** Ability to lift 15-25 pounds, stand or walk for up to 8 hours, and remain active throughout the shift.
-   **Professionalism:** Maintain a high standard of conduct and adhere to all company policies and procedures.

**Preferred**:

-   **New Build/Opening Team Experience:** Familiarity with the unique demands and opportunities of opening a new property.
-   **Passion for the Outdoors**: A genuine love for outdoor activities and sharing that passion with guests.
-   **TABC & Food Handler Certifications**: Current certifications for alcohol and food handling compliance.

## Benefits

-   **Pay Rate:** $18-$20/hour DOE.
-   **Schedule:** Full-time (5 days on, 2 days off).
-   **Availability:** 9am-5pm and 11am-7pm.
-   **Comprehensive Benefits:** We offer a full health and welfare benefits package, a 401(k) match, and Paid Time Off.