# Senior Medical Equipment Technician (CBCT, Dental X-Ray) **Company:** [Cesna Recruitment](http://jobs.workable.com/companies/x4yVvovTQjfSkpaaXrMrwp.md) **Location:** Remote **Workplace:** remote **Employment type:** Full-time **Department:** US Team [Apply for this job](http://jobs.workable.com/view/5fd20f67-c428-4673-9ad2-549e3941f3ad) ## Description \[Position\] Senior Medical Equipment Technician (CBCT, Dental X-Ray) Remote (Resident in FL or TX, Cover FL & TX regions) \[About Our Client\] Since its establishment in 2004, Company has been dedicated to making a better world by providing reliable, innovative x-ray imaging solutions in the dental & medical industry. \[Job Summary\] The Senior Medical Equipment Technician serves as a senior technical expert responsible for providing advanced-level installation, troubleshooting, maintenance, and repair of medical and dental equipment both remotely and on-site. This role requires expert technical knowledge, exceptional customer service skills, and the ability to lead and mentor junior tech staff. Senior Medical Equipment Technician acts as a technical escalation point, ensures service excellence, and supervises Medical Equipment Technician I and II team members while contributing to continuous improvement initiatives and internal training. \[Job Description\] Key Responsibilities \- Provide expert-level technical support for complex and high-risk medical and dental equipment issues, both remotely and on-site \- Serve as the primary escalation point for unresolved or advanced technical cases from Technician I and II staff \- Install, configure, inspect, test, and validate advanced medical and dental equipment at customer sites \- Diagnose complex system failures and recommend corrective actions and long-term solutions \- Lead on-site service activities for critical installations, upgrades, retrofits, and major repairs \- Supervise, mentor, and provide technical guidance to Medical Equipment Technician I & II team members \- Support onboarding and training of new engineers, including field shadowing and skills development \- Review service documentation for accuracy, completeness, and compliance with company standards \- Communicate clearly and professionally with customers, vendors, and internal stakeholders to resolve issues and manage expectations \- Monitor and analyze service metrics such as resolution time, repeat service calls, and customer satisfaction \- Collaborate with engineering, quality, and product teams to provide feedback on equipment performance and design improvements \- Support internal process improvement initiatives and contribute to best-practice development \- Travel regularly to client sites (average 2?7 days per assignment) and provide leadership during multi-day or complex service engagements \- Ensure safe handling, transport, setup, and operation of equipment (up to 50 lbs) \- Perform other duties as assigned by management Supervisory Responsibilities \- Directly supervises Medical Equipment Technician I and II positions \- Provides performance feedback, coaching, and technical development support \- Assists management with workload planning, scheduling, and skills assessments ## Requirements \- Associate degree required; Bachelor’s degree in Biomedical Engineering, Electronics, or a related technical field preferred \- 4+ years of hands-on experience servicing dental CBCT X-Ray equipment, with demonstrated advanced troubleshooting expertise \- Prior experience mentoring, leading, or supervising technical staff \- Strong mechanical, electrical, and diagnostic skills across a broad range of clinical equipment \- Proven ability to communicate complex technical information clearly to customers and internal teams \- Excellent customer service, interpersonal, and conflict-resolution skills \- Proficiency in Microsoft Office (Word, Excel, Outlook) and service documentation systems \- Valid driver’s license and ability to travel regularly \- Ability to work independently, prioritize tasks, and manage multiple complex service cases \- Must be able to kneel, bend, stand for extended periods, work in tight spaces, and lift up to 50 pounds ## Benefits \- Medical insurance \- Dental and Vision,100% Company sponsored \- Basic Life Insurance and AD&D, 100% Company sponsored \- Short Term and Long Term Disability Insurance, 100% Company sponsored. \- 401(k) plan with a company match up to 3% \- PTO (15 days for first year-\[6 days paid vacation,9 sick days\]);(20 days for second year) \- 10 Paid Holidays per year