# Customer Care Associate (French Speaker)

**Company:** [APM Monaco](http://jobs.workable.com/companies/wjTYmkYg5RAetT33HDE9p4.md)
**Location:** Hong Kong, Hong Kong
**Workplace:** on site
**Employment type:** Full-time
**Department:** APM HK Office

[Apply for this job](http://jobs.workable.com/view/5fe1592b-4260-47c1-a74a-8a0fe8b58d2c)

## Description

**Who are we?**

Founded in 1982, APM, Ariane Prette Monaco, is a contemporary fashion jewelry brand that associates itself with the chicness of Monaco and South of France lifestyle.

**About the Role:**

-   Office and Home based.
-   5-day work per week (shift basis, including evening, weekend and/or public holiday).
-   Shift hours (7am-4pm / 10am-7pm / 4pm-1am / 7pm-4am / 10pm-7am).
-   Fresh graduate are also welcome.

**Responsibilities**:

-   Handle international customers' emails and live chat enquiries regarding pre-sales and after sales service enquiries.
-   Liaise with Logistics, After Sales Service and global boutiques on daily basis.
-   Follow up the offline store enquiries and complaints.
-   Other ad-hoc projects assigned by the manager.

## Requirements

-   Minimum 1 year relevant experiences in customer service/ luxury retail field.
-   Proficient with MS Office.
-   French speaker is a must.
-   Fluent in English. fluency in French will be a bonus.
-   Able to work independently with minimal supervision.
-   Strong sales-oriented mindset.
-   Proactive, patient and committed.
-   Great communication and interpersonal skills.
-   Immediately available is highly preferred.

**This role is based in Hong Kong. Working Holiday Visa Holder is most welcome to apply!**

## Benefits

**Why Join APM?**

•⁠ ⁠Global, Dynamic Team: Diverse and energetic workforce.

•⁠ ⁠Growth Opportunities: We support your professional development.

•⁠ ⁠Collaborative Culture: Teamwork and open communication.

•⁠ ⁠Comprehensive Benefits: Medical benefits, paid holidays, and generous employee discounts.

**Don't wait to join APM Monaco! Click on APPLY NOW!**