# VP, AI Platforms & Product Innovation

**Company:** [TDS Global Solutions](http://jobs.workable.com/companies/qzEj2wA9w3gACXVGaHXqW3.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** US - Executive Recruitment

[Apply for this job](http://jobs.workable.com/view/603536e7-98c9-4d7c-94d9-32451e1292d2)

## Description

Our Client is building the next generation of AI-powered customer experience technology — combining intelligent automation, AI orchestration, and human-in-the-loop service delivery into a unified ecosystem.

This is not a traditional enterprise product role. They are looking for a highly technical, entrepreneurial VP, AI Platforms & Product Innovation to help lead and scale two interconnected AI platforms designed to transform how businesses deploy and manage customer engagement operations. The organization is currently operating within a high-growth CX/BPO environment and is prepared for exponential growth with this new product!

This is a hands-on leadership role for someone who can operate strategically while also diving deep into architecture, AI infrastructure, product execution, and technical decision-making. The ideal candidate understands both the promise and limitations of AI and can build scalable, commercially viable products in a fast-moving environment.

The ideal candidate for this role will own the evolution of:

-   A self-service AI agent platform that enables businesses to build and manage their own AI-powered CX workflows
-   An AI-driven operational intelligence platform that centralizes business insights through natural language interaction

What the VP, AI Platforms & Product Innovation will do:

-   Own the end-to-end product roadmap for multiple AI platforms
-   Lead product, engineering, architecture, DevOps, AI/ML, and UX strategy
-   Manage the transition of the current MVP from an external development partner to an internal product organization
-   Build and scale a remote engineering and product team
-   Drive rapid feature development through agile sprint execution
-   Improve AI agent performance, orchestration, and operational intelligence capabilities
-   Optimize infrastructure efficiency, token consumption, and platform scalability
-   Partner closely with executive leadership on commercialization and growth strategy
-   Help shape the long-term vision of a unified AI + BPO ecosystem
-   Oversee integrations across AI, automation, and CCaaS technologies
-   Develop scalable systems that support both self-service AI and human-in-the-loop operations
-   Balance innovation with operational execution and business outcomes

## Requirements

What our client is looking for:

-   Deep expertise in AI/ML platforms, architecture, and applied automation
-   Strong understanding of CCaaS, contact center technologies, and CX operations
-   Experience building or scaling AI-driven SaaS platforms
-   Hands-on technical leadership experience in high-growth or startup environments
-   Ability to operate both strategically and tactically
-   Strong knowledge of infrastructure, APIs, DevOps, and modern cloud architecture
-   Proven experience leading remote engineering and product teams
-   Entrepreneurial mindset with strong execution capabilities
-   Ability to distinguish between true AI capabilities and basic intelligent automation
-   Experience taking products from MVP to scalable commercialization
-   Strong communication and cross-functional leadership skills
-   Comfortable working in fast-paced, evolving environments with ambiguity

Preferred background:

-   Conversational AI, voice AI, or agentic AI experience
-   Experience within BPO, outsourcing, or contact center environments
-   Exposure to operational intelligence or workflow automation platforms
-   Experience managing AI infrastructure cost optimization
-   Prior startup or venture-backed company experience
-   Director-level technical product leaders ready to step into a VP-level role are encouraged to apply

Additional Details:

-   Remote-based role (U.S. preferred)
-   Travel under 30%

## Benefits

-   Health Care Plan (Medical, Dental & Vision)
-   Retirement Plan (401k, IRA)
-   Life Insurance (Basic, Voluntary & AD&D)
-   Paid Time Off (Vacation, Sick & Public Holidays)
-   Family Leave (Maternity, Paternity)
-   Short Term & Long Term Disability
-   Training & Development
-   Work From Home