# Bilingual Medical Administrative Assistant - Athena EMR Experience Required

**Company:** [Staffing for Doctors](http://jobs.workable.com/companies/gAA8yfeXYbnEZ4xxJycpWn.md)
**Location:** Remote
**Workplace:** remote

[Apply for this job](http://jobs.workable.com/view/60f5600c-238d-47d0-b928-b2e55f78038e)

## Description

We are seeking a highly skilled, efficient, and resilient **Bilingual Medical Administrative Assistant** to support a fast-paced, high-volume U.S. healthcare practice. This role demands a unique combination of exceptional patient customer service and deep revenue cycle competency, with a sharp focus on handling complex HMO and insurance authorizations.  
  
The ideal candidate must comfortably navigate a tech-forward environment, utilizing advanced platforms like AthenaHealth, Weave, and AI-integrated communication portals.  
  
**Primary Responsibilities:  
  
Prior Authorization & Insurance Management:**

-   **HMO Prior Authorizations:** Submit, track, and secure complex prior authorizations for HMO cases, ensuring all clinical documentation meets payer criteria.
-   **Visit Mapping:** Electronically attach approved authorizations and referral codes directly to patient visits within AthenaHealth to guarantee clean claim submissions.
-   **Insurance Verification:** Conduct rigorous eligibility and benefit verifications across Medicare, Medicaid, HMOs, and PPOs prior to patient appointments.

  
**High-Volume Patient Communications & Technology Integration:**

-   **Call Management:** Handle high-volume inbound and outbound patient calls efficiently while maintaining a professional, reassuring demeanor.
-   **AI Portal Syncing:** Monitor and manage patient interactions via the **Yobi** AI receptionist portal, ensuring seamless handoffs between automated workflows and live care.
-   **Appointment Management:** Utilize **Weave** to handle multi-channel communication, text reminders, and real-time appointment scheduling/rescheduling.
-   **Patient Retention Outreach:** Execute targeted outbound campaigns for no-show follow-ups and proactively contact patients to retrieve missing demographic data or insurance ID cards.

## Requirements

-   **Required Qualifications (Non-Negotiable)**

-   **Experience:** Minimum of **4+ years** of verified administrative or receptionist experience supporting a U.S.-based healthcare practice.
-   **EMR Expertise:** Extensive, hands-on administrative proficiency within **AthenaHealth EMR** (AthenaOne).
-   **Tech Stack Familiarity:** Direct experience working with **Weave** (or equivalent VoIP appointment platforms) and digital communication hubs.
-   **Workflow Agility:** Proven capability to maintain high accuracy and a calm demeanor in a high-call-volume clinic environment.
-   **Workspace Setup:** A dedicated, quiet home office with high-speed internet, a noise-canceling headset, and reliable power backup.

-   **Preferred Qualifications**

-   **Insurance Literacy:** Deep familiarity with major U.S. insurances, regional HMOs, and IPAs (e.g., **Regal, Optum, IEHP, PPOs, Medicare, and Medicaid**).
-   **Specialization:** Prior dedicated experience working as an Authorization/Billing Specialist or a Medical Front Desk Lead.