# Technical Service Engineer (AL-FNC260602 013/01)

**Company:** [Xcellink Pte Ltd](http://jobs.workable.com/companies/8dSEYsYpZ3ZWPg9yxjJRt4.md)
**Location:** Singapore, Singapore
**Workplace:** on site
**Employment type:** Contract
**Department:** Talent Placement

[Apply for this job](http://jobs.workable.com/view/61bc3604-3785-4fa7-8e92-236a61dd2317)

## Description

We are seeking a **Technical Service Delivery Engineer** who can combine strong technical expertise with service delivery management. This role is ideal for professionals who enjoy working closely with customers while remaining hands-on in infrastructure, cloud, platforms, and operational support.

You will act as the key liaison between customers and technical teams, ensuring service excellence, operational stability, and continuous improvement of managed IT environments.

### Key Responsibilities

### Service Delivery & Operations

-   Own end-to-end service delivery for assigned customers and platforms.
-   Ensure SLA, KPI, and service quality targets are consistently achieved.
-   Act as the primary escalation point for technical incidents and service issues.
-   Conduct service reviews and provide recommendations for improvement.
-   Coordinate with technical and operational teams to ensure smooth service delivery.

### Technical Engineering

-   Perform hands-on troubleshooting across infrastructure, cloud, and application environments.
-   Support system implementations, upgrades, patching, and configuration activities.
-   Design and implement technical improvements and optimization initiatives.
-   Participate in incident investigations, root cause analysis (RCA), and resolution planning.
-   Drive automation and operational efficiency initiatives.

### Stakeholder Management

-   Build and maintain strong relationships with customers and business stakeholders.
-   Translate business requirements into practical technical solutions.
-   Provide technical advisory and guidance to customers.
-   Communicate technical issues and solutions clearly to both technical and non-technical audiences.

## Requirements

-   Minimum **3-5 years of experience** in Service Delivery, Infrastructure Operations, Cloud Engineering, or Managed Services.
-   Strong technical expertise in at least one of the following:

-   Cloud (AWS, Azure, GCP)
-   Windows/Linux Infrastructure
-   Networking
-   DevOps and Automation

-   Experience managing incidents, problems, changes, and production environments.
-   Familiarity with ITIL service management practices.
-   Experience with monitoring and troubleshooting tools.
-   Scripting or automation knowledge (PowerShell, Python, Bash) is advantageous.
-   Excellent communication, stakeholder management, and problem-solving skills.
-   Experience in customer-facing or managed services environments is highly preferred.
-   ITIL and Cloud certifications would be an advantage