# Property Management Associate

**Company:** [Houst](https://jobs.workable.com/companies/bbcmxGvKHhEUGiKxXDLR5w.md)
**Location:** Cape Town, South Africa
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Commercial and Client Success

[Apply for this job](https://jobs.workable.com/view/61d34604-e796-4554-ab45-5dc37767c52d)

## Description

Step into the role of a Property Management Associate, where you’ll become the beacon of exceptional service for Houst Customers and guests. In this dynamic position, you’ll navigate customer inquiries across various channels - email, phone, and chat- tackling intricate, non-standard issues with ingenuity. Your toolbox will include out of the box-thinking, troubleshooting prowess, excellent communication skills and logical thinking.

Key responsibilities of the role:

-   Provide unparalleled service via telephone, email and WhatsApp, ensuring our clients and guests feel valued and supported.
-   Elevate as the point of escalation from HostSupport, resolving issues with the utmost satisfaction.
-   Onboard new properties, simplifying complex information for diverse customers.
-   Collaborate with cross-functional teams to uncover optimal solutions, resolve queries and champion resolution claims.
-   Spot and leverage opportunities to enhance customer retention and satisfaction.
-   Harness your decision-making prowess to determine refunds and goodwill gestures using logic, company procedures, and market insights.
-   Contribute innovative ideas to enhance processes and elevate the overall experience for Houst customers and guests.
-   Champion the customer cause, forging commercially successful partnerships.
-   Manage your delegated inbox with finesse and oversee the project management of cases, ensuring a seamless and efficient workflow.

## Requirements

-   Based in Cape Town, and comfortable working from the office 2 days a week
-   Team player with superb written and verbal communication skills.
-   Previous experience in a customer service environment or account management is preferable.
-   Proven ability to communicate complex technical problems in “customer-friendly” language.
-   Ability to think outside the box and find creative ways to solve problems.
-   A working understanding of vacation rentals.
-   Confidence in decision-making and owning your cases.
-   Previous experience with G-Suite.
-   Well organised with the ability to multi-task and prioritise workload.

## Benefits

-   23 days paid holiday days (plus public holidays)
-   An extra day off for your birthday - because who wants to work on their birthday?
-   Employee discounts – at heaps of restaurants, shops, gym memberships, cinema tickets and more
-   Pawternity - We encourage proud parents of new pets to work from home to help their new member settle in
-   Laptop - for business use

**Working hours: 09:00- 18:00 (UK Hours)**

**Salary: R12,000- R16,000 per month (dependent on experience)**