# Japanese customer support **Company:** [Two95 International Inc.](http://jobs.workable.com/companies/uBLbLticQ1T2pGzVbXvnAu.md) **Location:** Cyberjaya, Malaysia **Workplace:** on site **Employment type:** Full-time **Department:** APAC [Apply for this job](http://jobs.workable.com/view/61fbef87-d928-4fb7-9e40-bae75cb7d4fc) ## Description \- Fluent in Japanese (strong verbal communication skills) \- Diploma / Bachelor’s Degree or equivalent \- Excellent customer service mindset \- Passionate about helping customers and solving problems \- Able to work rotational & night shifts \- E-commerce experience is an added advantage \- Fresh graduates with strong Japanese proficiency are encouraged to apply We’re looking for someone who is customer-focused, detail-oriented, and committed to delivering high-quality service. What You’ll Be Doing : \- Handle live customer contacts (calls, chats, emails) \- Provide accurate and professional solutions to inquiries \- Ensure high customer satisfaction on every interaction \- Meet quality standards and KPI targets \- Complete 9 hours of staffed time per rostered day How to Apply : Interested candidates are required to: Submit your updated resume Complete 3 required assessments: JP LAT (Japanese Language Assessment Test) – Provided upon application CS Logical Assessment – Provided upon application Typing Test – Provided upon application Job Types: Full-time, Permanent Work Location: In person ## Requirements \- Fluent in Japanese (strong verbal communication skills) \- Diploma / Bachelor’s Degree or equivalent \- Excellent customer service mindset \- Passionate about helping customers and solving problems \- Able to work rotational & night shifts \- E-commerce experience is an added advantage \- Fresh graduates with strong Japanese proficiency are encouraged to apply We’re looking for someone who is customer-focused, detail-oriented, and committed to delivering high-quality service. What You’ll Be Doing : \- Handle live customer contacts (calls, chats, emails) \- Provide accurate and professional solutions to inquiries \- Ensure high customer satisfaction on every interaction \- Meet quality standards and KPI targets \- Complete 9 hours of staffed time per rostered day How to Apply : Interested candidates are required to: Submit your updated resume Complete 3 required assessments: JP LAT (Japanese Language Assessment Test) – Provided upon application CS Logical Assessment – Provided upon application Typing Test – Provided upon application Job Types: Full-time, Permanent Work Location: In person