# Guest Experience Associate - Exhale Spa - Full Time

**Company:** [Ocean Casino Resort](http://jobs.workable.com/companies/xoRv1ViTp8hPagKVNr2cEB.md)
**Location:** Atlantic City, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Exhale Spa

[Apply for this job](http://jobs.workable.com/view/6203ac70-d65f-4a76-9450-87551dc83bbf)

## Description

Exhale Spa is seeking an outgoing, hospitality-focused **Guest Experience Associate** to deliver exceptional service while supporting spa operations, membership sales, and retail revenue.

**Responsibilities**

-   Welcome guests and provide an outstanding spa and fitness experience.
-   Answer phones, schedule appointments, and manage reservations using **Mindbody**.
-   Process transactions accurately, including cash handling, credit card payments, memberships, and gift cards.
-   Utilize **InfoGenesis** POS systems for retail and service transactions.
-   Identify **upselling and cross-selling opportunities** by recommending services, memberships, packages, and retail products.
-   Support membership sales, renewals, and guest retention efforts.
-   Maintain a clean, organized front desk and retail boutique area.
-   Resolve guest concerns professionally and efficiently.

## Requirements

-   Excellent customer service and communication skills.
-   Experience with **Mindbody** and **InfoGenesis** preferred.
-   Cash handling and payment processing experience.
-   Proven ability to drive sales through consultative recommendations and guest engagement.
-   Strong computer proficiency and ability to multitask in a fast-paced environment.
-   Hospitality, spa, fitness, hotel, or retail experience preferred.
-   Ability to stand for extended periods of time.

## Benefits

**Pay:** $18 per hour

This role is ideal for someone who is passionate about creating memorable guest experiences while contributing to membership growth, retail sales, and overall business success.