# Command Center Specialist

**Company:** [Questronix Corporation](http://jobs.workable.com/companies/syCYHg6sjHPC6m6AfZ91Ku.md)
**Location:** Ortigas Center, Philippines
**Workplace:** hybrid
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/62434079-c013-4a83-9359-b8dc59591b15)

## Description

• Escalates alarms based on the agreed escalation matrix upon detection of an event in Tier 1, 2 and 3 systems and customer facing applications

• Monitors and reports availability and performance of Tier 1, 2 and 3 systems on a daily, weekly and monthly basis

• Opens an incident record (ticket) when an event trend is visible which may lead to a potential issue

• Enrolls and integrates new systems, applications or business processes going to production into existing monitoring tools and adds them to the current monitoring scope

• Other technologies related to building the services may also be assigned

## Requirements

-   Strong analytical and planning skills;
-   Good communication and presentation skills;
-   Excellent problem-solving skills;
-   BS IT graduate or any IT-related course;
-   Must possess above average customer service skills;
-   Must have excellent attention to detail and accuracy;
-   **Willing to be deploy in Ortigas (Onsite)**