# Customer Success & Onboarding Specialist

**Company:** [Nasoft.eg](http://jobs.workable.com/companies/o8kDk7tQduxZdn9gaZiWRG.md)
**Location:** El Sheikh Zayed City, Egypt
**Workplace:** on site
**Employment type:** Full-time
**Department:** Account Management

[Apply for this job](http://jobs.workable.com/view/62504fb9-06b4-43cb-89d3-e8623dafd499)

## Description

**Nasoft** is hiring for **Makaseb**, a specialized E-commerce and Digital Marketing company serving the Gulf markets. Join a dynamic and innovative team shaping the future of digital commerce across the region.

We’re looking for a **Customer Success & Onboarding Specialist** to help new customers successfully adopt and activate the platform through smooth onboarding, workflow setup, and AI automation activation.

**Job Responsibilities:**

•Guide customers through the onboarding journey step-by-step  
• Support customers in connecting **WhatsApp Business API** and communication channels  
• Assist in configuring workflows, automations, and AI agents  
• Understand customer business needs and recommend suitable use cases  
• Conduct onboarding calls, demos, and training sessions  
• Ensure customers achieve value from the platform as quickly as possible  
• Follow up during trial and early adoption stages  
• Monitor customer engagement and identify onboarding challenges  
• Coordinate with internal teams to resolve setup and technical issues  
• Gather customer feedback and support continuous product improvement  
• Collaborate closely with Product, Engineering, and Growth teams

## Requirements

• Bachelor’s degree in Business Administration, Marketing, Information Systems, or any related field

• 1–3 years of experience in **Customer Success, Account Management, SaaS Support, or Customer Onboarding**

• Experience working with **SaaS platforms or CRM systems**

• Strong communication and client management skills

• Ability to understand customer needs, workflows, and business processes

• Experience conducting online demos, onboarding sessions, or client training

• Familiarity with **WhatsApp Business platforms or automation tools** is a plus

• Basic understanding of AI tools and automation concepts is preferred

• Customer-focused mindset with strong problem-solving and coordination skills

## Benefits

**Working Conditions & Benefits:**

-   Working days: 5 days (From Sunday to Thursday).
-   Working Hours: 9 hours (9:00 AM – 6:00 PM), including a 1-hour break.
-   Hybrid work model.
-   Social Insurance.
-   Professional growth and learning opportunities.
-   Gym Subscription Discount.