# Product Manager

**Company:** [Weekday AI](https://jobs.workable.com/companies/pxG9rDgnvZm2c86JUchT1j.md)
**Location:** Bengaluru, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Weekday's Client via platform

[Apply for this job](https://jobs.workable.com/view/62d45685-8ab8-41cf-9eba-a38b391dcb11)

## Description

**This role is for one of Weekday’s clients  
Salary range: Rs 2500000 - Rs 3500000 (ie INR 25 - 35 LPA)**

  
Min Experience: 3+ years  
Location: Bengaluru  
JobType: full-time

We are looking for a customer-focused **Product Manager** with 3–5 years of experience to drive product strategy, development, and optimization, with a strong emphasis on **Customer Experience (CX)**. The ideal candidate will understand customer needs, identify pain points across the user journey, and translate insights into impactful product features that improve satisfaction, engagement, and retention.

The role requires a combination of strategic thinking, analytical capabilities, product execution, and cross-functional collaboration. You will work closely with engineering, design, marketing, sales, and customer support teams to deliver intuitive, user-friendly, and scalable product experiences aligned with business objectives.

## Requirements

Key Responsibilities

### 1\. Product Strategy and Roadmap

-   Define and execute product strategies that align customer needs with business goals and organizational priorities.
-   Develop and maintain a product roadmap based on customer feedback, market research, business requirements, and competitive analysis.
-   Identify opportunities to improve existing products and introduce new features that enhance the overall customer experience.
-   Prioritize product initiatives based on customer impact, business value, technical feasibility, and resource availability.

### 2\. Customer Experience and Journey Optimization

-   Own and continuously improve the end-to-end customer journey across relevant product touchpoints.
-   Identify customer pain points through user interviews, surveys, feedback analysis, behavioral data, and support interactions.
-   Collaborate with UX/UI designers to create intuitive, accessible, and seamless product experiences.
-   Monitor customer experience metrics such as customer satisfaction (CSAT), Net Promoter Score (NPS), customer effort score (CES), engagement, and retention.
-   Develop initiatives to reduce friction, improve usability, and increase customer adoption and satisfaction.

### 3\. Product Development and Execution

-   Translate customer requirements and business needs into clear product requirements, user stories, and acceptance criteria.
-   Work closely with engineering and design teams throughout the product development lifecycle.
-   Manage product backlogs, sprint planning, prioritization, and release timelines in an Agile environment.
-   Conduct user acceptance testing and validate that delivered features meet customer expectations and business requirements.
-   Ensure timely product launches and continuous improvements based on post-launch performance.

### 4\. Stakeholder Management and Collaboration

-   Collaborate with cross-functional teams to align product priorities, customer experience goals, and delivery expectations.
-   Communicate product vision, roadmap updates, and progress to internal stakeholders.
-   Gather and incorporate feedback from customers, business teams, and leadership into product decisions.
-   Facilitate discussions to resolve dependencies, manage competing priorities, and ensure smooth execution.

### 5\. Data Analysis and Performance Measurement

-   Define product KPIs and track performance using analytics tools and customer feedback.
-   Analyze user behavior, funnel performance, conversion rates, and drop-off points to identify improvement opportunities.
-   Conduct experiments and A/B tests to validate hypotheses and optimize product experiences.
-   Prepare regular reports on product performance, customer satisfaction, and improvement initiatives.

Must-Have Skills

-   Strong experience in **Customer Experience (CX)** and customer journey optimization.
-   3–5 years of experience in product management or a related product-focused role.
-   Proficiency in product roadmapping, backlog management, and feature prioritization.
-   Experience working with Agile/Scrum methodologies and cross-functional teams.
-   Strong analytical, problem-solving, communication, and stakeholder management skills.
-   Ability to translate customer insights into actionable product requirements.

Good-to-Have Skills

-   Familiarity with product analytics and customer feedback tools.
-   Experience with wireframing and prototyping tools such as Figma.
-   Knowledge of A/B testing, experimentation, and data-driven product development.
-   Experience improving digital products, customer-facing platforms, or self-service experiences.