# Director of Implementation - Healthcare SaaS

**Company:** [Symmetrio](http://jobs.workable.com/companies/ioEiQLujpfBa32WwgQgrFq.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Medical Devices

[Apply for this job](http://jobs.workable.com/view/62e97c4e-023c-49b0-acde-540a52b9b51b)

## Description

Symmetrio is seeking a Director of Implementation on behalf of a rapidly growing healthcare technology organization. Reporting directly to the COO, this individual will own the end-to-end implementation lifecycle, driving successful customer onboarding, integration, go-live execution, and transition into Customer Success.

This is a highly visible player-coach leadership opportunity for someone who combines hands-on program delivery expertise with the ability to build repeatable implementation methodologies, governance frameworks, and high-performing teams. The organization has recently partnered with a leading consulting firm to establish its implementation playbook, and this leader will be responsible for operationalizing, refining, and scaling that framework as the business grows.

Key Responsibilities

-   Own customer implementations from contract signature through go-live and post-implementation transition.
-   Lead complex enterprise healthcare technology deployments involving multiple stakeholders, integrations, and workstreams.
-   Build and scale implementation methodologies, governance processes, tools, and delivery standards.
-   Partner closely with Product, Engineering, Sales, Customer Success, and Support teams to ensure successful customer outcomes.
-   Serve as the executive escalation point for implementation risks, issues, and customer concerns.
-   Establish implementation KPIs, capacity planning processes, and delivery metrics.
-   Recruit, mentor, and develop implementation team members while maintaining direct involvement in strategic deployments.

## Requirements

-   10+ years of healthcare technology implementation, professional services, or customer delivery experience.
-   Proven experience leading enterprise software deployments within healthcare environments.
-   Strong understanding of EHR/EMR integrations, including HL7, FHIR, APIs, and related interoperability standards.
-   Demonstrated success building, scaling, and improving implementation or professional services functions.
-   Experience engaging with executive stakeholders, IT leadership, and operational teams.
-   PMP or comparable program management certification preferred.
-   Experience in high-growth or scaling technology organizations is highly desirable.

## Benefits

-   Remote, U.S.-based position.
-   Regular travel to customer sites and company headquarters.
-   Potential international travel, including Australia.