# Account Manager

**Company:** [Savvy Talent](http://jobs.workable.com/companies/kWoMjDm9ne9ryTYCyku18A.md)
**Location:** Vancouver, Canada
**Workplace:** hybrid

[Apply for this job](http://jobs.workable.com/view/63d79e70-d6b9-4914-b712-cc4602f01f8c)

## Description

As an Account Manager, you will lead the team responsible for expansion and retention revenue at a fast-growing marketplace platform connecting brands with content creators. You will drive two core motions: upgrading top-tier customers to higher-tier plans, and owning the full customer success lifecycle from onboarding through renewal. This is a high-visibility role reporting directly to the founders, with significant influence over pricing, packaging, and go-to-market strategy.

**Responsibilities**

-   Drive net revenue retention among existing clients by influencing platform spend
-   Influence pricing and packaging strategy
-   Lead and develop the Account Management and Customer Success functions
-   Build and execute the upgrade motion, including identification from billing signals, research backed outreach, discovery, and handoff to the Customer Success team
-   Own the full customer lifecycle: onboarding, steady state check ins, quarterly business reviews, expansion, and renewal planning segmented by account health
-   Partner with product teams to ensure complex accounts are scoped and technically healthy
-   Deliver pipeline, forecast, and retention reporting to senior leadership
-   Build strategic relationships and win new accounts

## Requirements

-   6+ years of experience in customer success, account management, or commercial roles, including 3+ years managing teams
-   Proven track record owning a retention or expansion metric such as net revenue retention
-   Experience building or scaling commercial playbooks and operating cadences
-   Strong analytical skills with comfort working from data and customer signals
-   Excellent verbal and written communication skills, with the ability to influence cross functionally
-   Ability to thrive in a fast paced, ambiguous, high growth environment
-   Experience at ad platforms or in the influencer marketing space is a plus
-   Experience with two sided marketplaces is a plus

## Benefits

-   Salary: $130,000 to $180,000 CAD OTE
-   Hybrid work model
-   Annual performance and compensation reviews
-   2 weeks of paid vacation
-   Paid local and federal holidays
-   Paid sick leave
-   Real autonomy and ownership over projects
-   Growth potential as the company scales