# Support Engineer (Web & Windows Applications)

**Company:** [Optimiza](http://jobs.workable.com/companies/rxPr629MFGJ9yyycFMDT2D.md)
**Location:** Amman, Jordan
**Workplace:** on site
**Employment type:** Full-time
**Department:** Enterprise Solutions Development

[Apply for this job](http://jobs.workable.com/view/64231bc6-2914-434f-9d9b-c416a10d32df)

## Description

We are seeking a Support Engineer to join our technical team and provide high-quality support for our Web and Windows-based applications. The candidate will have a solid understanding of software development concepts, excellent troubleshooting abilities, and strong communication skills to collaborate effectively with internal teams and end users.

**Key Responsibilities:**

-   Provide technical support for web and desktop applications built with .NET, C#, and React.
-   Troubleshoot and resolve application issues, bugs, and user-reported incidents in a timely manner.
-   Collaborate with development team to analyze and replicate reported problems.
-   Perform root cause analysis and suggest long-term fixes or improvements.
-   Monitor system performance and report recurring issues or enhancement opportunities.
-   Assist in application deployments, updates, and configuration changes.
-   Document solutions, known issues, and support procedures in internal knowledge bases.
-   Communicate effectively with users, ensuring high satisfaction and professional handling of all inquiries.

## Requirements

-   Bachelor’s degree in Computer Science, Software Engineering, or a related field.
-   3–5 years of experience in application support or software development.
-   Strong knowledge of C#, .NET Framework / .NET Core, and React.js.
-   Familiarity with SQL Server and writing/debugging SQL queries.
-   Experience with IIS, API integrations, and debugging web applications.
-   Good understanding of software development life cycle (SDLC) and version control systems (e.g., Git).
-   Excellent critical thinking, problem-solving, and communication skills.

-   Ability to work independently and manage multiple tasks in a fast-paced environment.

## Benefits

-   Annual Bonus

-   Class A Health Insurance
-   Training & Development