# Customer Support Specialist

**Company:** [Duel.com](http://jobs.workable.com/companies/fmG1ELcwL7XyyhdpbzNsnw.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Support

[Apply for this job](http://jobs.workable.com/view/64dd4eab-b613-44e7-8fc4-49009924edeb)

## Description

Duel is the purest, fairest casino ever built. The Vatican of gamba. We're waging war on scammers and shady operators — and we need someone to keep the lights on and degens happy while we do it.

**The role**

You are the frontline. Live chat, social, community, bug reports, escalations, crisis management, feature testing, process improvement — all of it. You're not a ticket-closer. You're the voice, the watchdog, and the fixer.

Every user at Duel is a VIP. Act accordingly.

If you need AI to talk to people, go work for a competitor. If raising an issue once and hoping someone fixes it sounds fine to you, same.

**What you'll do**

-   Own live chat five days a week minimum, plus when things kick off outside hours
-   Manage socials and community platforms
-   Actively test the site — find bugs, raise them, follow up until they're dead
-   Test new features before they ship
-   Handle escalations and edge cases — nothing gets dropped
-   Manage crisis situations solo
-   Spot root cause issues and fix the process, not just the symptom
-   Get involved everywhere. Laziness won't last here.

**What you'll need**

-   A brain
-   Thick skin — users will insult you and worse
-   Ability to stay calm when everything is on fire
-   Genuine desire to help people, not just close tickets
-   Troubleshooting instincts and attention to detail
-   Comfortable with crypto
-   Support experience preferred, remote experience a plus

Come keep the cult running.