# Pre-Arrival Coordinator (FO27)

**Company:** [The Rooster Antiparos](https://jobs.workable.com/companies/ptidiztYDUiXwwo9qZRPXT.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Front Office

[Apply for this job](https://jobs.workable.com/view/64eeea21-8642-417b-b35c-d77783b0d4ec)

## Description

**The Rooster**

The Rooster is an architectural gem and wellbeing resort at the magical island of Antiparos.

We are working towards a distinctive vision to make The Rooster one of the most unique international destinations.

We are offering a wide range of tailormade activations, wellbeing programs, comfort food from local ingredients, exquisite private houses, and above all a unique hospitality sanctuary filled with new adventures and a harmonious lifestyle.

We are welcoming all of our guests with open hearts and minds in order to create memories that will forever stay with them, feelings of nostalgia, longing, self- love, tranquility, happiness and mind, body & spirit stimulations.

**The Role**

The Rooster is a holistic hospitality destination dedicated to nurturing mind, body, and spirit. Rooted in authenticity, sustainability, and meaningful human connection, The Rooster offers a refined yet soulful guest experience.

We are seeking to recruit for **Season 2027** passionate, hardworking, guest-focused, and enthusiastic individuals who thrive in a collaborative environment and are committed to delivering thoughtful, personalized services.

The **Pre-Arrival Concierge Coordinator** will support our guests by ensuring that every detail of their stay is arranged prior to arrival. Your contribution will be essential in delivering a seamless and personalised experience that reflects our philosophy.

**The role will report to the Reservations & Sales Manager**, will be based in Athens and may require travelling occasionally to Antiparos island per business needs

To be successful in this role you will have:

·   Manage all pre-arrival communication and arrangements for guests

\-   Coordinate dining reservations, transportation, activities and internal resort reservations.

·    Ensure all guest profiles, preferences, special requests and special occasions are updated accurately in Opera PMS.

·    Αnticipate guest needs and prepare tailored itineraries before arrival.

·    Provide accurate information about resort facilities, services, and experiences.

·     Support and collaborate with the Front Office, Food & Beverage, Culinary and HOH teams based in Antiparos

·     Handle guest enquiries with professionalism and discretion.

\- Support the Front Office and Concierge team at Antiparos in delivering exceptional guest experiences

·     Promote the property's services and experiences, including transfers, private dining, excursions, spa treatments, and other available services.Address guest feedback promptly and escalate when necessary.

## Requirements

-   Degree or diploma in Hospitality Management or related field
-   A minimum of 2-3 years of experience in a Front Office, Concierge, or Reservations role within a luxury hospitality environment
-   Fluency / excellence in English (spoken and written)
-   Knowledge of additional languages (e.g. Greek, French, Italian, German, Spanish) is a strong advantage
-   Knowledge of OPERA PMS is preferable
-   Proficiency in MS Office applications
-   Availability to work on shifts and weekends
-   Experience in personalized guest services and concierge operations
-   Strong organizational skills and attention to detail.
-   Excellent communication and interpersonal skills
-   Team player, solution-oriented, proactive, and adaptable
-   Highly organized, able to multitask in a fast-paced environment
-   Polished, tactful, and professional presence

## Benefits

-   Competitive salary & benefits
-   Hybrid working schedule
-   Long term career
-   Ongoing training opportunities