# Player Support Executive- Indonesian and English Bilingual

**Company:** [Side](http://jobs.workable.com/companies/ryEW8icxs3mdwJYB31Ab5U.md)
**Location:** Kuala Lumpur, Malaysia
**Workplace:** on site
**Employment type:** Contract
**Department:** Player Support

[Apply for this job](http://jobs.workable.com/view/64f14f55-9310-42e4-b6c2-f8751896b89e)

## Description

• Providing customer support and technical issue resolution via email, phone, chat, social media and other online platforms.

• To be able to handle multiple concurrent chat and email interactions while addressing frequent start and stops from incoming phone calls, emails, social media interactions and other online platforms.

• Identifying correcting and advising on technical issues in the customer’s computer, mobile app and/or video game console.

• Identifying trends in customer problems and provide clear feedback/inputs to the team members based on independent testing.

## Requirements

• Proficient in both verbal and written communication skills in Indonesian and English.

• Ability to communicate Indonesian and English via email/chat/phone (required to liaise with Indonesian-speaking customers).

• Ability to deliver excellent customer service quality utilizing soft skills.

• Able to understand games from a gamer’s perspective and give in-depth gaming and smartphone/apps/PC/console troubleshooting support.

• Ability to solve and analyze information accurately with appropriate speed and guidelines.

• Team player.

• Those with strong interest in games are preferred.

## Benefits

• Medical Reimbursement up to MYR1000 per annum.