# Specialist IT Governance and Operations

**Company:** [Porsche Asia Pacific](https://jobs.workable.com/companies/nrZz8cXWsSNMLKXGWN6ud3.md)
**Location:** Singapore, Singapore
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Porsche Asia Pacific

[Apply for this job](https://jobs.workable.com/view/65d3a05b-2563-4860-99d2-4a0d89dc54d2)

## Description

-   Provide IT operations and end-user support through first and second-level support for hardware, software, business applications, and workplace technology, ensuring the timely resolution of incidents and service requests.
-   Manage workplace technology and user administration, including Microsoft 365, user access, endpoint devices, system configurations, and compliance activities.
-   Oversee IT asset and licence management, including the maintenance of IT assets, licences, inventories, procurement activities, and equipment lifecycle processes.
-   Coordinate employee IT lifecycle processes, including onboarding, transfers, and offboarding activities, as well as account provisioning, access management, and asset recovery.
-   Support IT governance and drive continuous improvement through the maintenance of IT policies, procedures, documentation, governance registers, operational reporting, and process optimisation initiatives.
-   Enhance digital workplace effectiveness and operational efficiency by leveraging technology, automation and AI solutions, and supporting user adoption through training, awareness programmes, and IT communications.

## Requirements

-   University degree in Information Technology, Computer Science, Information Systems or a relevant discipline
-   Minimum 2 years of relevant experience in IT operations, infrastructure and project management
-   High proficiency in Microsoft technologies, cloud platforms, infrastructure management and digital transformation initiatives and good IT governance, risk management and business continuity principles
-   Excellent communication and interpersonal skills, with a strong command of spoken and written English
-   Independent, accountable and proactive, with a strong sense of ownership, the ability to work effectively in a multicultural environment, build strong relationships across all levels of the organisation and deliver results with minimal supervision