# Billing & Revenue Operations Lead - LATAM

**Company:** [Geeks on Site](https://jobs.workable.com/companies/kryqQrMd9yrNwDVVfLFMsr.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Contract
**Department:** OPG - Internal

[Apply for this job](https://jobs.workable.com/view/662c615a-d01f-4622-9823-264675c45b3f)

## Description

### **About Us**

The Otte Polo Group is a U.S.-based portfolio of service companies operating across technical support, customer experience, and third-party logistics. Our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment.  

Our teams operate across the United States and globally, leveraging a distributed workforce to combine people, process, and technology to deliver scalable, high-quality solutions.

**Job Overview**

We are seeking a highly organized, analytical, and detail-oriented Billing & Revenue Operations Lead to oversee and continuously improve our billing and revenue operations.

This is a hands-on leadership role that combines direct team management with active involvement in billing operations, complex reconciliations, issue resolution, and continuous process improvement. The ideal candidate is comfortable both leading a team and independently executing critical billing activities when needed.

Beyond managing daily billing activities, this position will play a key role in strengthening internal controls, ensuring revenue accuracy and completeness, preventing revenue leakage, and driving process improvements and automation initiatives.

### Key Responsibilities

**1\. Billing Operations & Revenue Accuracy**

-   Oversee end-to-end billing operations, ensuring accurate, complete, and timely invoicing.
-   Maintain hands-on involvement in billing activities, including complex reconciliations, discrepancy resolution, and critical billing tasks as needed.
-   Establish and maintain billing controls, procedures, and quality standards.

**2\. Revenue Assurance & Financial Controls**

-   Identify and prevent revenue leakage, unbilled services, pricing errors, and other billing discrepancies.
-   Perform regular reconciliations between operational systems, billing platforms, and accounting records.
-   Collaborate with Accounting to support accurate revenue reporting and month-end closing activities.

**3\. Team Leadership & Performance**

-   Lead and supervise the Billing team, ensuring effective workload distribution, accountability, and timely execution.
-   Establish clear performance expectations, monitor KPIs, and provide ongoing coaching, training, and feedback.
-   Evaluate team productivity, workload distribution, and resource utilization to identify opportunities for greater operational efficiency.
-   Serve as the primary escalation point for complex billing issues, promoting a culture of accuracy, ownership, and continuous improvement.

**4\. Process Improvement & Automation**

-   Identify and implement opportunities to streamline billing workflows, reduce manual work, and improve operational efficiency.
-   Lead billing automation initiatives, system enhancements, and integration projects.
-   Develop and maintain standardized procedures (SOPs), internal controls, and scalable billing processes.

**5\. Reporting & Cross-Functional Collaboration**

-   Monitor billing performance, revenue trends, discrepancies, and operational KPIs, providing actionable insights to Finance management.
-   Collaborate with Operations, Sales, Accounting, and Collections to resolve billing issues and ensure accurate revenue capture.
-   Support customer billing dispute resolution and ensure timely communication across departments.

## Requirements

-   Bachelor's degree in Accounting, Finance or a related field.
-   3–5+ years of experience in billing, revenue operations, accounting, or related financial operations.
-   Previous experience supervising a team or leading billing operations.
-   Demonstrated ability to combine hands-on billing expertise with team leadership, including independently resolving complex billing issues and performing reconciliations.
-   Strong understanding of billing processes, revenue controls, reconciliations, and financial operations.
-   Advanced Excel or Google Sheets skills, including pivot tables, lookups, and data analysis.
-   Experience working with accounting, ERP, or billing platforms.
-   Strong analytical skills and the ability to identify discrepancies across large volumes of transactions. Excellent organizational skills and attention to detail.
-   Strong written and verbal communication skills in English.
-   Ability to work independently, take ownership of processes, and collaborate across departments.

### Preferred Qualifications

-   Experience with U.S.-based companies and remote, cross-functional teams.
-   Experience with recurring, subscription-based, usage-based, or high-volume transactional billing.
-   Familiarity with QuickBooks Online, Zoho Books, or similar accounting and billing platforms.
-   Previous involvement in billing automation, system integrations, or process improvement projects.
-   Experience developing SOPs, internal controls, and operational KPIs.

## Benefits

-   100% Remote Role (LATAM-based candidates preferred).
-   Competitive monthly compensation, paid in USD.
-   Work with a collaborative, international team and gain exposure to multiple U.S. entities.
-   Opportunity to grow within a company focused on structure, innovation, and operational excellence.
-   Be part of a finance team that values reliability, learning, and process improvement.