# 2nd to 3rd Line Support Engineer

**Company:** Station
**Location:** Maidstone, United Kingdom
**Workplace:** on site
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/663a68c2-558b-4886-928f-c60d8813e193)

## Description

**2nd to 3rd Line Support Engineer**

  

**Maidstone, Kent (Office based)**

**35,000 - 40,000**

**Permanent | 24/7 Shift Pattern**

  

Are you an experienced Support Engineer looking for a role that offers more than just password resets and ticket queues?

  

We're working with a growing and well-established technology business looking to strengthen its technical support team with an experienced **2nd to 3rd Line Support Engineer**. This is an excellent opportunity to join a collaborative environment where you'll work across a broad range of Microsoft infrastructure, networking and virtualisation technologies while supporting a diverse customer base.

  

This position operates within a 24/7 support function, working 12-hour shifts on a rotating pattern. In return, you'll receive an enhanced salary package, overtime opportunities and genuine career development.

  

**The Role**

As part of an experienced technical team, you'll provide 2nd and 3rd Line support across a wide variety of customer environments, resolving complex technical issues and ensuring critical systems remain available and secure.

Working alongside infrastructure and networking specialists, you'll troubleshoot, maintain and support a range of Microsoft and networking technologies while delivering an excellent customer experience.

  

**Key Responsibilities**

-   Provide 2nd and 3rd Line technical support for a broad customer base.
-   Investigate and resolve server, desktop and infrastructure incidents.
-   Support Windows Server environments and Microsoft technologies.
-   Administer Active Directory, Group Policy and user management.
-   Troubleshoot networking issues across LAN, WAN, VPN and firewall environments.
-   Support virtualised infrastructure and business-critical services.
-   Maintain backup, antivirus, email security and endpoint protection solutions.
-   Escalate complex issues where appropriate and work closely with senior technical teams.
-   Ensure incidents are resolved within agreed service levels.
-   Deliver outstanding customer service throughout the support lifecycle.

  

**About You**

You'll already have experience working within a busy IT support environment and enjoy solving technical problems across infrastructure, networking and Microsoft technologies.

You'll have experience with:

-   2nd or 3rd Line IT Support
-   Microsoft Windows Desktop & Microsoft 365
-   Windows Server administration
-   Active Directory and Group Policy
-   DNS, DHCP and TCP/IP
-   Hardware, desktop and server support
-   Backup and endpoint security solutions
-   Networking including LAN, WAN, VLAN, VPN and Firewalls
-   Virtualisation technologies such as VMware or Hyper-V
-   Excellent troubleshooting and communication skills

  

**Desirable**

-   Microsoft certifications (MCP, MCSA, Azure or equivalent)
-   Previous experience within an IT Managed Services or fast-paced support environment
-   Exposure to enterprise networking technologies
-   A full UK Driving Licence is required, with occasional travel to customer sites when needed.

  

**What's on Offer**

-   Competitive salary with enhanced shift allowance
-   Paid overtime opportunities
-   Excellent training and career progression
-   Exposure to a wide variety of technologies
-   Supportive and collaborative technical team
-   Modern working environment
-   Company benefits package

  

If you're an experienced Support Engineer looking for a technically varied role where you'll continue to develop your infrastructure and networking skills, we'd love to hear from you.