# Customer Onboarding Specialist

**Company:** [Checkmate](http://jobs.workable.com/companies/aGk52RrW7eJHTaVBmbXoh1.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Customer Relationship Management

[Apply for this job](http://jobs.workable.com/view/66c2d84c-61ac-443b-a62b-df678d03ae31)

## Description

An Onboarding Specialist ensures a smooth transition for new clients and locations as they adopt new products or systems. This is done by developing a deep understanding of our internal products and processes and maintaining solid relationships with internal and external stakeholders.  
  
**Essential Job Functions:**  
● **Onboarding:** Onboard location(s) for different brands for diverse products assigned.  
● **Vertical-Specific Expertise:** Develop deep knowledge and expertise in diverse onboarding processes, such as point-of-sale (POS) systems, third-party integrations, direct ordering systems, etc.  
● **Testing and Validation:** Conduct testing to ensure the system or product functions correctly and meets the specified requirements. Validate that all components are working as expected before full deployment.  
● **Client Communication:** Communicate with clients when needed via email or phone to discuss onboarding requirements.  
**● Collaborative Projects:** Collaborate with internal and/or external teams to find solutions, ensuring that customer’s onboarding problems are resolved comprehensively.  
● **Documentation:** Create and maintain brand-specific documentation to ensure successful onboarding based on brand requirements.  
● **Managing Work Queues:** Monitoring and prioritizing tasks assigned to ensure timely completion.

## Requirements

● Bachelor's degree or equivalent job experience of at least 3+ years in client operations and relationships.  
● Excellent communication and interpersonal skills with the ability to engage effectively with clients and internal teams.  
● Superior organizational and time management skills, with a capacity to handle multiple high-priority projects simultaneously.  
● Strong attention to detail ensures that all onboarding process aspects are executed flawlessly.  
● Ability to adapt to changing environments and manage multiple priorities in a fast-paced setting.