# Customer Support Representative (Guest Relations)

**Company:** [Moving Doors](http://jobs.workable.com/companies/mfzWMDZjmfCf9BQdWMNyuq.md)
**Location:** Athens, Greece
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Operations

[Apply for this job](http://jobs.workable.com/view/6719b4b1-0147-48f5-a5e6-1f860aff961d)

## Description

Moving Doors is a tech-enabled property management and flexible living company providing fully furnished, design-led apartments for mid- to long-term stays. Operating across Limassol, Paphos and Athens, the company combines hospitality standards with technology and operational excellence to deliver a seamless living experience for guests and property owners.

As we continue to expand, with over 400 units already under management, we are looking for a Customer Support Representative to join our team in Athens and act as the primary point of contact for our guests. The role focuses on delivering a high standard of service, resolving guest issues efficiently, and collaborating with internal & external teams to ensure a smooth and positive guest experience throughout the customer journey.

### Key Responsibilities

-   Serve as the primary point of contact for guest inquiries, requests, and issues across multiple communication channels, ensuring timely, clear, and professional responses.
-   Assess guest concerns, identify appropriate solutions, and manage cases through to resolution, balancing guest satisfaction with operational requirements and company policies.
-   Work closely with internal teams and external partners, as needed, to ensure issues are resolved efficiently and accurately.
-   Maintain a consistently high standard of service across all guest interactions, demonstrating empathy, composure, and sound judgment, particularly in high-pressure or sensitive situations.
-   Handle multiple requests simultaneously, prioritizing tasks effectively based on urgency, impact, and the overall guest experience.

## Requirements

-   Minimum 2 years of experience in hospitality, guest relations, or other customer support roles
-   Excellent verbal and written communication skills, with strong interpersonal abilities both in English and Greek
-   Strong time management and organizational skills, with the ability to manage multiple priorities
-   Well-developed problem-solving and decision-making skills
-   Ability to perform effectively in a fast-paced, dynamic environment
-   High attention to detail and a genuine commitment to delivering exceptional guest service
-   Customer-focused mindset with a solid understanding of hospitality service standards

## Benefits

-   Competitive compensation package, based on experience
-   Opportunities for professional growth and development
-   Monthly prepaid card for meals allowance