# Czech speaking Player Support Specialist for a Gaming Account in Bulgaria

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Cyriel

[Apply for this job](http://jobs.workable.com/view/6752ba48-cbb0-437c-be75-498a7b03fd23)

## Description

### Czech-Speaking Player Support Specialist for a Gaming Account

### About Mercier Consultancy Group

**Mercier Consultancy Group** is a leading European recruitment and business process outsourcing firm, renowned for connecting exceptional multilingual talent with world-class organisations across a wide range of industries. With a proven track record of excellence and a deeply personalised approach to staffing, we are committed to helping talented professionals build rewarding international careers.

We are currently seeking a **Czech-Speaking Player Support Specialist** to join a leading global **Gaming Account** based in **Sofia, Bulgaria**. If you're passionate about gaming, enjoy helping others, and thrive in a fast-paced, multicultural environment, this is the perfect opportunity to turn your language skills into an exciting international career.

### Responsibilities

-   Provide exceptional customer support to Czech-speaking players via phone, email, and live chat.
-   Assist players with account access, login issues, in-game enquiries, payment questions, and technical troubleshooting.
-   Resolve customer concerns efficiently while maintaining a high level of professionalism and empathy.
-   Escalate complex issues to the appropriate internal teams when necessary.
-   Accurately document customer interactions using CRM and ticketing systems.
-   Stay up to date with game updates, promotions, and platform policies.
-   Deliver an outstanding player experience that reflects the client's commitment to excellence.

## Requirements

### Requirements

-   Native or fluent **Czech** language skills.
-   Good command of **English** (written and spoken).
-   Excellent communication and interpersonal skills.
-   Passion for gaming and online entertainment.
-   Strong problem-solving abilities and attention to detail.
-   Ability to work in a fast-paced, customer-focused environment.
-   Previous customer service or technical support experience is an advantage but not required.
-   Comfortable using multiple computer applications simultaneously.
-   EU citizenship or legal authorisation to work in the EU.

## Benefits

-   Fully paid training 
-   Stable job and career development opportunities
-   Attractive salary
-   Additional health insurance
-   More than fifty benefits and services to choose from
-   Positive international working environment
-   Support and learning
-   Employee referral bonuses
-   **Financial support during relocation**