# Guest Satisfaction

**Company:** [Goodtime International Entertainment](http://jobs.workable.com/companies/47X5dvBMjksy1Zjvxqfvcp.md)
**Location:** Kos, Greece
**Workplace:** on site
**Employment type:** Full-time
**Department:** STAFF HOTELS 2026

[Apply for this job](http://jobs.workable.com/view/678679f5-5e78-4540-9ac0-bd37ff182a50)

## Description

### Myth vs Reality — the people-focused season edition

**MYTH:** “It’s just small talk with guests.”  
**REALITY:** You are responsible for how guests _feel_ during their stay. You listen, support, solve issues, and create positive moments that shape their overall experience.

**MYTH:** “It’s the same as reception.”  
**REALITY:** Reception handles processes. You handle people. You move through the hotel, connect with guests directly, and ensure satisfaction beyond check-in and check-out.

**MYTH:** “Guests on holiday don’t have problems.”  
**REALITY:** Travel issues, room misunderstandings, activity confusion, complaints — things happen. Your job is to respond calmly, professionally, and solution-oriented.

**MYTH:** “It’s just being friendly.”  
**REALITY:** It’s emotional intelligence. You read situations, adjust your tone, and find balanced solutions that work for both guests and hotel operations.

**MYTH:** “It’s an easy holiday job.”  
**REALITY:** You relocate to Greece for a full season. You live and work on-site and become part of the daily operational structure of the hotel.

**MYTH:** “It’s all stress.”  
**REALITY:** Yes, there are busy days. But there are also warm evenings, beach sunsets, team dinners, and an international environment that feels completely different from a job at home.

**MYTH:** “It doesn’t build real skills.”  
**REALITY:** You develop conflict management, communication strength, cultural awareness, and service confidence — in a real international hospitality environment.

**Important:** This position is **based in Greece**. You relocate for the season and live where others spend their holidays. EU passport required.

If you enjoy solving problems, connecting with people, and shaping how guests remember their holiday — apply now and join our Guest Experience team in Greece.

## Requirements

**MYTH:** “You can do this without experience.”  
**REALITY:** This role suits people with hospitality, tourism, or customer service background. You should feel comfortable handling responsibility and guest communication.

## Benefits

**MYTH:** “Living abroad is complicated.”  
**REALITY:** Accommodation is organized before arrival. No apartment hunting, no rental deposits. You live close to or directly at the hotel.

**MYTH:** “Food and living costs will reduce your salary.”  
**REALITY:** Meals are included. With accommodation and food covered, many team members spend significantly less than at home.