# Regional Operations Specialist (Dispatch Coordinator)

**Company:** [SuperStaff](https://jobs.workable.com/companies/7BnjRdrrxdwYcyfU8rvB6o.md)
**Location:** Angeles, Philippines
**Workplace:** hybrid
**Department:** Operations Philippines - Billables

[Apply for this job](https://jobs.workable.com/view/67972bbd-63e2-48d1-b773-1bc48cdb56f9)

## Description

We are seeking a highly detail-oriented and process-driven **Regional Operations Specialist** to support one of our largest clients. This role is closely aligned with a dispatch position, focusing on internal coordination and operational readiness. The primary responsibility is to ensure that drivers are fully prepared and equipped for each assignment through timely and accurate back-office support.

**Key Responsibilities:**

-   Act as the key liaison between internal teams: field operations, drivers, and account management.
-   Coordinate via text and SMS communication with drivers to ensure they are aligned with schedules and expectations.
-   Handle calls for internal communication only—no direct customer interaction.
-   Collaborate with the Customer Service team to proactively address and resolve driver-related issues.
-   Review and update paperwork to ensure accuracy, completeness, and client alignment.
-   Monitor driver activity to ensure accurate milestone marking for each order.
-   Add and track order milestones in the system to maintain visibility and accountability.
-   Anticipate potential gaps by reviewing orders in advance and requesting any missing information.
-   Ensure operational readiness by making sure drivers have all necessary documents and instructions before their assignments.
-   Maintain up-to-date records and documentation to support reporting and performance reviews.

## Requirements

-   Extreme attention to detail with the ability to execute with minimal to zero errors.
-   Strong written communication skills for efficient and professional SMS/text updates.
-   Dependable and highly organized with a proactive, solution-oriented mindset.
-   Experience or strong interest in logistics, dispatch, or back-office coordination roles.
-   Ability to quickly learn new software platforms and follow established processes.
-   Self-motivated and able to work independently in a remote work environment.
-   Proven ability to manage time effectively while handling multiple tasks.
-   Knowledgeable in using **Zendesk**

**Tools & Platforms:**

-   Slack – Internal team collaboration
-   Google Suite – Document and file management
-   Zendesk – Ticketing and support platform (training provided)
-   DialPad – Internal phone system (training provided)

## Benefits

-   HMO with 1 free dependent upon hire
-   Life Insurance
-   Night Differential
-   20 PTO credits annually
-   VL and SL cash conversion
-   Annual Performance-Based Merit Increases and Employee Recognition
-   Great Company Culture
-   Career Growth and Learning
-   Equipment provided by the company
-   **Onsite for the first 2 months and will transition to Hybrid setup**
-   **Night Shift, Tuesdays and Wednesdays off**
-   **Php 42,000 basic + allowance**