# Manager

**Company:** [Smartstream Limited](http://jobs.workable.com/companies/xrHunSPFFf6yxYNqT477c2.md)
**Location:** Bengaluru, India
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** On Demand

[Apply for this job](http://jobs.workable.com/view/67f83a57-f83f-4f1c-a1fb-33f3adb8fdd3)

## Description

-   Manage the Operations team for Listed Derivatives business covering Atlantis and Manual settlement of trades/invoices for Payables and Receivables
-   Effectively utilize the resources to improve the existing process and identify process improvement projects and drive it through team leads
-   Manage the BAU to meet the agreed contractual service levels
-   Work on SmartStream’s transactions, fees, cost and Invoice management solution ensuring all service level agreements are met.
-   Effective manage the client communication and escalation management  
    

### Job Responsibilities

Typical Work Activities include:

-   Use CS and FIA applications to perform the reconciliation BAU and resolve the breaks
-   Review the team performance and tweak the targets and work with the team leads to achieve them
-   Understand the SLA requirements and prepare a plan of action for remediation
-   Be part of the product onboarding with clients and run the operations requirements including UAT, testing and result evaluation.
-   Prioritising work to ensure all SLA’s are adhered too.
-   Keeping the client fully informed of progress and liaising with brokers & banks to close any issues.
-   Work with multiple teams to provide ideas and input into improving the Smartstream solution.
-   Responsible for Team performance and should be able to manage minimum of 10+ members.
-   Team management with providing comprehensive feedback to develop the individuals and the team
-   Expand the role with multiple clients and effectively contribute to reduce SmartStream’s cost of processing
-   Interview and recruit smart talent and effective management

## Requirements

-   Minimum 10+ years of Derivatives Product knowledge with experience in Listed Brokerage
-   Minimum 5+ years of experience in managing reconciliation process
-   Sound knowledge of Investment Banking products predominantly Derivatives
-   Detail understanding in Trade Lifecycle
-   Understanding of Service Level Agreements (SLA) and management
-   Understanding the process of establishing RACI
-   Excellent knowledge of MS office applications
-   Analytic problem solving skills
-   Good numeracy skills.
-   Need to have a ‘can do’ attitude to resolve complex issues
-   Comfortable in a fast moving environment with multiple customers and tasks.
-   Works well in a busy environment and takes full ownership.
-   Should be a go-getter
-   Hardworking and flexible with times (Currently no shifts)
-   Willing to travel if required  
    

### Desirable Skills

-   Excellent communication skills both written and verbal
-   Excellent presentation skills
-   Project management skills will be an advantage
-   UAT management and product deployment
-   Effective prioritisation
-   Ability to build good relationships with stake holders
-   Focus on Delivery and Customer Service
-   Team worker
-   Calm, methodical approach to problem solving
-   Need to have a ‘can do’ attitude to solve complex issues
-   Comfortable in a fast moving environment with multiple customers and tasks.
-   Works well in a busy environment and takes full ownership.
-   Should be a go-getter
-   Hardworking and flexible with times (Currently no shifts)
-   Willing to travel if required

###   
Qualifications

-   Graduate/Post Graduate in any faculty related to Banking and Financial Services  
    

### Equality Statement

_SmartStream is an equal opportunities employer. We are committed to promoting equality of opportunity and following practices which are free from unfair and unlawful discrimination._