# German-Speaking Collections Officer in Malta

**Company:** [Next Job Abroad](https://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Stuttgart, Germany
**Workplace:** on site
**Employment type:** Full-time
**Department:** Katherina Gerdau

[Apply for this job](https://jobs.workable.com/view/68399886-8564-4be4-85c7-646cd8cd7d91)

## Description

Our client is seeking a German-speaking Collections Officer to join their Malta team. Reporting directly to the German Team Leader, you will be part of a dynamic team responsible for sales, customer onboarding, handling inquiries, and liaising with the collections department.

This role offers a unique opportunity to work in a multinational environment where collaboration, growth, and personal development are encouraged. You will contribute to providing world-class customer service while gaining valuable experience in financial products, operational processes, and client management.

### Key Responsibilities

-   Provide accurate information to customers regarding the bank’s products, services, and payments
-   Actively solicit new sales following the company’s strategy and guidelines
-   Respond to customer queries via telephone, live chat, email, and SMS
-   Support onboarding processes, including document verification
-   Work closely with other departments, particularly payments and collections, to ensure smooth operations
-   Maintain a positive and collaborative work environment
-   Promote excellent customer experiences in all interactions
-   Clarify and complete other assigned tasks as required

### Additional Responsibilities

-   Assist in creating sales reports
-   Support training and mentoring of new team members
-   Help document operational procedures
-   Suggest improvements to systems, processes, and workflows
-   Complete ad hoc tasks assigned by the Head of New Markets

## Requirements

-   Fluent German and English (written and spoken)
-   Experience in customer service and sales of financial products
-   Experience with client onboarding and document verification
-   Strong communication skills with a results-oriented mindset
-   Detail-oriented, proactive, and high personal work standards
-   Team player with strong customer service focus
-   Able to work independently and manage multiple tasks
-   Proficient in Microsoft Office, especially Excel

## Benefits

-   Opportunity to build a career within an international banking environment
-   Exposure to sales, collections, and operational processes
-   Multinational and collaborative workplace culture
-   Career development and growth opportunities
-   Modern office environment in Malta
-   Chance to explore Malta’s lifestyle and vibrant expat community

If you are German-speaking and ready to advance your career in a challenging yet supportive international environment, we encourage you to apply today.