# German-Speaking Customer Representative

**Company:** [Cross Border Talents](http://jobs.workable.com/companies/ksqQWUKydY1mnro5cYQC2Y.md)
**Location:** Istanbul, Turkey
**Workplace:** on site
**Department:** BPO_TK2

[Apply for this job](http://jobs.workable.com/view/686ec7d3-19c9-4062-87c4-03013496613b)

## Description

**● Manage outbound calls to existing customers to handle subscription renewals, plan modifications, and service upgrades.**

-   Proactively reach out to customers nearing renewal dates to discuss their current subscription and available options.
-   Provide clear information on pricing, new features, and promotions to support customer decision-making.
-   Identify customer needs and recommend appropriate upgrades or changes to enhance satisfaction and retention.
-   Accurately process renewals, cancellations, and account updates while ensuring compliance with company policies.
-   Maintain detailed records of all customer interactions in the CRM system and follow up as necessary to ensure successful completion of the renewal or upgrade process.
-   Collaborate with the customer support and billing teams to resolve any account or payment issues efficiently.

## Requirements

● Advanced proficiency in German

● Strong communication skills

● Sales experience (6 months)

● Team-oriented and collaborative

## Benefits

● Supplementary health insurance

● Meal card

● Discounted MultiSport membership

● Special promotions at various global brands

● Shuttle and road fee

● Stable job and career development opportunities

● Dynamic and supportive team

● Flat hierarchical work order in an international structure