# Enterprise Client Success Manager

**Company:** [MyOutDesk](http://jobs.workable.com/companies/bvvXKF43PXpnDMjKRQH27L.md)
**Location:** Sacramento, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** United States

[Apply for this job](http://jobs.workable.com/view/68920c11-9de4-4dde-b32b-91ecf77f21d6)

## Description

**Location:** Sacramento, CA (100% Onsite, Monday–Friday)

**Serve Our Top Enterprise Accounts. Drive Growth. Build Executive Partnerships.**

**Are you ready to lead best in class relationships with some of the most valuable clients in the business?**

As an Enterprise Client Success Manager at MyOutDesk, you'll step into a highly strategic, client-facing role where your ability to build trust and drive results directly shapes the success of our key accounts.

You'll work side-by-side with executive stakeholders, acting as a trusted advisor who shapes long-term strategy, drives operational excellence, and unlocks multi-year revenue growth. You'll champion the customer's perspective internally while spotting expansion opportunities that create measurable impact.

**If you thrive in executive-level conversations, have experience in navigating complex business challenges, and have a track record of growing enterprise accounts, this is your next move.**

**The Impact You'll Make:**

Our Enterprise Client Success Managers are responsible for serving, managing and growing relationships with MyOutDesk's their assigned key clients. You'll partner with business line and department managers, as well as C-suite executives, influence business decisions, and create long-term partnerships that drive retention, expansion, and sustainable growth.

This is more than account management; this is a strategic leadership role focused on delivering exceptional client outcomes, uncovering growth opportunities, and becoming a trusted advisor to global organizations.

**What You'll Own:**

**Executive Relationship Management**

-   Serve as the primary strategic advisor for a portfolio of **Key Accounts**.
-   Build trusted relationships with line and department managers, C-suite executives and senior decision-makers.
-   Lead Quarterly Business Reviews (QBRs).
-   Deliver executive presentations focused on business outcomes and growth opportunities.
-   Multi-thread relationships across multiple departments and stakeholders.

**Strategic Account Growth**

-   Develop annual strategic account plans and multi-year growth roadmaps.
-   Identify account expansion opportunities across existing enterprise customers.
-   Drive revenue growth through consultative business conversations.
-   Partner with key stakeholders on expansion initiatives.
-   Build long-term account strategies that maximize customer lifetime value.

**Client Success & Retention**

-   Ensure exceptional client satisfaction across your portfolio.
-   Maintain outstanding client retention while growing existing business.
-   Lead complex issue resolution with urgency and professionalism.
-   Proactively identify risks before they impact the client experience.
-   Create ongoing experiences that turn clients into loyal advocates and referral partners.

**What Success Looks Like in Your First Year:**

In this role, you'll build lasting partnerships with your portfolio of key clients while delivering measurable business impact. Success means:

-   Driving consistent growth across your portfolio through strategic account expansion and increased net seats placed with the clients.
-   Strengthening long-term client partnerships by maintaining exceptional retention and account health.
-   Becoming a trusted advisor to internal and external stakeholders through strategic planning, executive business reviews, and consultative guidance.
-   Delivering an exceptional client experience that results in high customer satisfaction and long-term loyalty.
-   Solving complex business challenges quickly and effectively while coordinating cross-functional teams
-   Identifying new opportunities to increase client value and expand existing partnerships.
-   Building a portfolio of enterprise clients who view MyOutDesk as an indispensable business partner.

**Required Experience:**

-   **7+ years of Enterprise Account Management, Client Success Management, Key Account Management, in a services based industry**
-   Proven success **growing existing enterprise accounts while maintaining exceptional client retention**
-   Experience managing long account management cycles and complex enterprise relationships
-   Strong executive presence with outstanding verbal, written, and presentation skills
-   Experience leading Quarterly Business Reviews (QBRs)
-   Strategic consulting experience with executive stakeholders
-   Experience managing multiple decision-makers across large organizations
-   Strong business acumen with the ability to influence executive-level conversations
-   Salesforce CRM experience (or comparable CRM platform)
-   Exceptional organization, prioritization, and time management skills

**Preferred Industry Background:**

-   Business Process Outsourcing (BPO)
-   Staffing & Full Cycle Recruiting
-   Workforce Solutions
-   Professional Services
-   Managed Services
-   Service-based solution sales
-   Human capital or talent solutions

Candidates from fast-growing, mid-sized organizations who know how to build relationships, solve problems creatively, and drive results without relying on large support teams are highly encouraged to apply.  
 

### Company Description

MyOutDesk is a global staffing and talent solutions company with nearly 20 years of experience helping businesses scale through high-performing remote teams. With operations across the United States, Latin America, and Africa, we deliver world-class talent while prioritizing collaboration, career growth, and work-life balance.

Recognized as a Top 50 Fastest-Growing Company and an Inc. 5000 award winner, MyOutDesk is committed to long-term success for both our clients and our people. Join us and be part of a global team built for impact.