# Customer Support

**Company:** [Lago](https://jobs.workable.com/companies/fLBK8dBBYxkHwkj9pperGP.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** E-commerce

[Apply for this job](https://jobs.workable.com/view/6933eb7c-99a1-4dbc-a438-44b0ab995a55)

## Description

**Job Title:** Customer Support  
**Location:** Remote  
**Schedule:** 7:00 AM–3:00 PM Mountain Time (Full-Time Preferred)  
**Salary Range:** $5–$7 per hour | $800 - $1,120 per month (with flexibility for strong Shopify expertise)

We are seeking a reliable, detail-oriented Customer Support Specialist to support Deadlast’s customer communications and day-to-day operations.

  
This role is primarily focused on email-based customer support, order inquiries, and data entry. The ideal candidate is an excellent written communicator who can manage customer requests efficiently, maintain accurate records, and provide a professional customer experience.  
  
Shopify experience is a plus, particularly for candidates familiar with order management and ecommerce operations. The role may expand to include SMS support as business needs evolve. Phone support is not required.

**Key Responsibilities**

**Customer Support**

-   Respond to customer inquiries through email in a timely and professional manner
-   Assist with order status, shipping, product, and other routine customer questions
-   Investigate customer issues and provide accurate, helpful responses
-   Follow up on unresolved inquiries and escalate complex issues when necessary
-   Maintain a professional and consistent brand voice

**Shopify & Order Management**

-   Review order details and customer information in Shopify or related systems
-   Assist with routine order management and customer account inquiries
-   Identify order discrepancies and flag issues requiring additional attention
-   Maintain accurate customer and order information

**Data Entry & Administrative Support**

-   Enter, update, and verify information across internal systems and spreadsheets
-   Maintain organized records of customer inquiries and issue resolutions
-   Complete routine administrative tasks related to customer support
-   Ensure data accuracy and consistency across records

**Workflow & Process Support**

-   Follow established customer support procedures and workflows
-   Identify recurring customer issues and communicate relevant patterns to the team
-   Maintain organized support notes and documentation
-   Adapt to new tools, processes, and communication channels as the business grows

## Requirements

**Must-Haves (Non-Negotiable)**

-   Strong written English communication skills
-   Excellent attention to detail and data accuracy
-   Strong organizational and time management skills
-   Ability to manage multiple inquiries and prioritize tasks effectively
-   Professional customer service and problem-solving skills
-   Ability to work independently with minimal supervision
-   Reliable internet connection, suitable computer, and quiet workspace
-   Ability to maintain consistent availability during the agreed working schedule

**Nice-to-Haves**

-   Previous experience in customer support or customer service
-   Hands-on experience with Shopify or Shopify order management
-   Experience supporting ecommerce businesses
-   Familiarity with help desk platforms or shared customer support inboxes
-   Experience with spreadsheets and administrative data entry
-   Experience creating customer support templates or documenting workflows
-   Familiarity with SMS-based customer support

**Ideal Candidate Profile**

-   Detail-oriented and accurate when handling customer information
-   Strong written communicator who delivers clear, professional responses
-   Customer-focused and solutions-oriented
-   Organized and comfortable managing multiple requests simultaneously
-   Reliable, proactive, and accountable
-   Comfortable working independently in a remote environment
-   Adaptable as customer support processes and business needs evolve

## Benefits

-   **Remote Work:** Work from anywhere—our team is global, and we value work-life balance.

-   **Growth Opportunities:** As a key player i you’ll have the chance to shape your role and grow with us.

-   **Innovative Culture:** Join a team that is passionate about leveraging data to solve challenges and drive success in a rapidly evolving market.

_As part of our recruitment process, all candidates will be kindly asked to agree to_ [_Lago’s Confidentiality and Non-Circumvention Agreement_](https://docs.google.com/document/d/e/2PACX-1vT9d3IW-QW-lGpt7ZIU22uqvADQUVESDzQPAopkpb1Tzf6OVERy198VBtGBpnpKXw/pub)_. This ensures a respectful and professional experience for everyone involved._