# VP Technical Services

**Company:** [Christie](http://jobs.workable.com/companies/qGAJWSuR4iLDAR4QmPrXhz.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time

[Apply for this job](http://jobs.workable.com/view/69c13faf-30a2-4ba6-9fda-c57ce457fed4)

## Description

As the **Vice President of Technical Services**, you will maximize equipment availability and customer satisfaction through world-class repair operations, technical support, quality systems, and continuous operational improvement.  
  
**Responsibilities**

**1\. Recruits and develops department leaders by:**

-   Hiring and developing department managers.
-   Conducting annual performance reviews.
-   Driving KPIs and accountability.

**2\. Leads repair operations and technical support by:**

-   Standardizing repair procedures.
-   Improving repair turnaround times.
-   Ensuring consistent repair quality.
-   Supporting field technical issues.

**3\. Oversees hoist & automation and repair systems by:**

-   Maintaining repair systems.
-   Supporting automation systems.
-   Driving documentation and process improvements.

**4\. Maximizes equipment availability through operational excellence by:**

-   Monitoring repair KPIs.
-   Reducing repeat failures.
-   Improving technician productivity.
-   Supporting quality control initiatives.

**5\. Drives continuous improvement across technical services by:**

-   Reviewing Rep escalations.
-   Supporting repair costing and parts credits.
-   Leading operational improvement projects.
-   Supporting VP Technical Services administrative initiatives.