# Customer Lead Coordinator (Hot Inbound Leads)

**Company:** [MyUtilities](http://jobs.workable.com/companies/wVPxeYzWBFut57Rf71Nfhv.md)
**Location:** Dallas, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Coordinators

[Apply for this job](http://jobs.workable.com/view/69c87667-9ba3-49a1-a0bd-4736d2dd32f3)

## Description

### Customer Lead Coordinator (Hot Inbound Leads)

$42,000 Salary | In-Office | Dallas, TX | Bilingual preferred but not required

When customers reach out, **you’re the first connection.**

You answer, qualify, and make sure they get scheduled with the right sales advisor quickly.

If you’re organized, responsive, and comfortable on the phone, this role is for you.

**Customers love what we do**. We’ve earned thousands of five-star reviews by making the move-in process simple.

**What a typical day looks like:**

-   Answer inbound calls from customers requesting help
-   Respond quickly to new lead notifications
-   Schedule conversations with sales advisors
-   Route leads correctly in the CRM
-   Follow up to ensure appointments happen
-   Communicate with sales and processing teams
-   Maintain clean, organized documentation

This is a **high-activity coordination role** with steady inbound volume.

**What This Role Is**

-   Front-line customer interaction
-   High responsiveness and urgency
-   Structured but fast-paced
-   Team-based and collaborative
-   A key link in the sales process

**What success looks like:**

-   Fast response time to inbound leads
-   High appointment scheduling rate
-   Low lead drop-off
-   Clean CRM execution

**Strong backgrounds include:**  
Customer service • Call center • Front desk • Appointment setting • Sales support • Administrative coordination

**Work Environment**

Full-time, in-office role in Dallas, TX

-   Team-oriented environment
-   Clear processes and workflows
-   Supportive leadership

**About Us**

MyUtilities is an established company expanding our Dallas team. We simplify the move-in process by helping customers set up essential home services in one place.

## Requirements

-   0–2+ years of customer service, call center, or coordination experience
-   Comfortable answering and managing high call volume
-   Strong communication and phone presence
-   Highly organized and detail-oriented
-   Ability to multitask and manage multiple conversations
-   Comfortable using CRM and scheduling tools
-   Reliable and responsive work style
-   Ability to work full-time, in-office in Dallas, TX
-   Bilingual English/Spanish preferred but not required

## Benefits

-   $42,000 annual salary

-   Paid training
-   Paid time off and paid holidays
-   Medical, dental, and vision insurance
-   401(k)