# French Speaking Remote Support Specialist

**Company:** [Patrique Mercier Recruitment By Nellie](http://jobs.workable.com/companies/18zWHQZSzSMzyM23y2Mxqm.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Nellie

[Apply for this job](http://jobs.workable.com/view/69cd132d-e742-425b-8366-9ae1c776bc6a)

## Description

Patrique Mercier Recruitment FR is delighted to offer a position for a French Speaking Remote Support Specialist. This role is perfect for individuals who are dedicated to delivering outstanding customer service and technical support to French-speaking clients. As a remote support specialist, you will ensure a positive user experience by efficiently addressing inquiries and resolving technical issues.

  

### Responsibilities

-   Provide high-quality support to French-speaking customers through various remote communication channels such as phone, email, and chat.
-   Diagnose and resolve a variety of technical issues related to software, hardware, and applications.
-   Guide customers through troubleshooting steps, offering clear and effective solutions.
-   Document all support interactions accurately and maintain detailed records within the support management system.
-   Collaborate with technical teams to escalate and resolve complex issues in a timely manner.
-   Follow up with clients to ensure their concerns are addressed and that they are satisfied with the solutions provided.
-   Stay informed about product updates and industry developments to offer knowledgeable support.

## Requirements

-   Fluency in French and English, with strong communication skills both verbally and in writing.
-   Previous experience in customer service or technical support is preferred.
-   Excellent problem-solving skills and ability to troubleshoot effectively.
-   Strong customer service orientation and outstanding interpersonal skills.
-   Familiarity with remote support tools and experience with CRM systems is a plus.
-   Ability to work independently and efficiently manage tasks in a remote work environment.
-   A passion for technology and a commitment to ongoing professional development in the tech industry.

## Benefits

-     Private Health Insurance 
-   Training & Development 
-    Performance Bonus  
-   2 Extra Salaries Per Year Fully Paid Training  
-   Fully Paid Relocation Package ( flight, transfer and hotel )   
-   Free Greek Lessons, discounts and other perks