# Desktop Support Engineer

**Company:** [Questronix Corporation](http://jobs.workable.com/companies/syCYHg6sjHPC6m6AfZ91Ku.md)
**Location:** Quezon City, Philippines
**Workplace:** on site

[Apply for this job](http://jobs.workable.com/view/69ea76b9-96fa-4d2f-9dc7-6fa73c225935)

## Description

**Job description:**

-   Provide onsite and remote support for desktops, laptops, printers, and standard peripherals.
-   Troubleshoot and resolve hardware, software, and connectivity issues.
-   Perform system reimaging, virus removal, and patch updates.
-   Assist in the backup and recovery of user data and configurations.
-   Document support activities and update configuration records.
-   Coordinate with vendors for hardware replacement and warranty claims.
-   Support software installations, user onboarding, and device configuration.
-   Escalate issues to L2/L3 support teams as necessary.

## Requirements

**Qualifications:**

-   Bachelor’s degree or Associate degree in Information Technology or related field.
-   **2–4 years of experience in desktop support or IT field services.**
-   **Certifications such as CompTIA A+, Microsoft Modern Desktop Associate preferred.**
-   **Strong working knowledge of Windows OS and desktop applications.**
-   **Basic understanding of networking and system recovery procedures.**
-   **Experience with backup software and endpoint recovery.**
-   **Proficient in remote desktop tools and ITSM ticketing platforms.**
-   Excellent customer service, communication, and documentation skills.
-   **Can work FULLY ONSITE (Cubao)**