# Credit Control Officer

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Aranguez, Trinidad and Tobago
**Workplace:** on site
**Employment type:** Full-time
**Department:** LATAM

[Apply for this job](http://jobs.workable.com/view/6a5baf0e-b40b-4837-9ee6-743095c1dc31)

## Description

**Job Summary**

The Credit Control Officer is responsible for tracking outstanding invoices for the company and ensuring credit given to customers is monitored and controlled effectively.

**Duties and Responsibilities**

-   Take charge of managing accounts receivable by actively following up on outstanding payments.
-   Engage with customers to address payment concerns and swiftly resolve any disputes.
-   Send timely reminder letters and notices to accounts with overdue payments.
-   Analyze accounts requiring escalation and recommend the best course of action.
-   Collaborate seamlessly with other departments to identify and fix billing discrepancies.
-   Prepare accurate credit and debit notes whenever necessary.
-   Strive to meet or surpass the collections targets set by management.
-   Support the preparation of insightful statistical and financial reports as needed.

## Requirements

**Qualifications and Experience Required**

-   **Degree or Diploma:** A qualification in a relevant field such as Finance, Accounting, Business Administration, or Commercial Law.
-   **Specialized Training:** Coursework or professional development focused on credit risk management, collections procedures, or accounts receivable.

**Professional Experience:** Capability to resolve complex client queries by liaising with multiple departments and obtaining necessary documentation (e.g., copies of invoices, proof of delivery).

**Reporting:** Ability to analyze debtor accounts and effectively report outstanding issues and potential risks to management.

-   **Credit Control/Collections Experience:** A minimum of 1-3 years of direct experience in a credit control, accounts receivable, or collections role.
-   **Financial Administration:** Proven experience in debt management, including dealing with late payments and initiating legal or collection proceedings.
-   **System Proficiency:** Demonstrated experience working with credit management systems (like the mention of the iCABS system for issuing credit notes and updating contracts).

**Key Skills and Competencies**

-   **Communication and Negotiation:** Excellent written and verbal communication skills for contacting debtors via email, letters, and telephone, and negotiating payment plans.
-   **Attention to Detail:** Strong record-keeping abilities to maintain communication logs for accounts that may escalate to court proceedings.

## Benefits

-   Health and Life Insurance
-   Pension Plan
-   Training & Development