# Field Services Support Specialist (EEP26412)

**Company:** [TMEIC Corporation Americas](null/companies/k6gjoSLitbksacr7YXcHpA.md)
**Location:** Brookshire, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** Field Service Support PES (9291620)

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## Description

**General Role Description**

Execute and coordinate warranty, technical, and parts activities to help ensure effective field service operations for the Company.

**Role Accountabilities**

·         Evaluate and process warranty requests, replacements, and claims, expediting as necessary

·         Provide technical support and lead problem-solving efforts with clients, engineers, and suppliers to resolve on-site issues

·         Identify and report hardware, software, or system design deficiencies, implementing corrective actions from Field Change Notices

·         Track monthly warranty costs for assigned business unit and report to manager

·         Prepare and issue Service Advices for trouble shooting to clients and field engineers

·         Maintain current safety qualifications and comply with company and client safety requirements

·         Resolve supplier product failures in a timely and cost- effective manner

·         Respond to client issues outside of standard business hours when necessary

·         Investigate suggested field changes, report problems, and recommend solutions to immediate manager, BU management, and the parent company, as applicable

**General Employee Accountabilities**

·         Bring full effort to bear on tasks assigned by manager

·         Give manager best advice

·         Give earliest notice when work cannot be delivered as specified

·         Cooperate and collaborate with peers and interact cross-organizationally as specified by manager

·         Exemplify Company Core Values: Integrity, Client Focus, Team Orientation, and Personal Commitment

·         Comply with all Company policies, practices, and procedures and all regulations and laws

·         Recommend viable improvements proactively

·         Ensure effective utilization of business tools and processes

## Requirements

-   ·         Bachelor’s degree in engineering technology, industrial technology, electronics technology, or related technical field or equivalent via education and/or work experience
-   ·         3 years’ experience in field engineering, client support, development, or testing of photovoltaic inverters in field or laboratory environments
-   ·         Demonstrated knowledge of power conversion and distribution transformers
-   ·         Demonstrated presentation skills
-   ·         Demonstrated successful working relationships with clients, suppliers, and other internal and external contacts
-   ·         Demonstrated successful and positive personal leadership, interpersonal, organizational, administrative, and communication skills
-   ·         Demonstrated continuous improvement in areas of responsibility
-   ·         Proficiency in MS Word, Excel, PowerPoint, Access, Outlook
-   ·         Availability to travel, domestically and internationally, up to 15%, sometimes with limited notice

**Preferred Qualifications**

·         Master of science in electrical, mechanical, or related engineering field

·         Proficiency in Japanese and English languages, both oral and written

·         Working knowledge of ISO 9001:2015 quality management standards

·         Demonstrated experience in photovoltaic inverter power generation

**Link to TMEIC Corporation Americas website**

[https://www.tmeic.com/](https://www.tmeic.com/). To be considered an applicant for any available positions, individuals must complete an online job application for each posting. A resume may be attached to the online application but is not considered a substitute for the information in the application. Applications will be considered only for the specific position for which the application is submitted.

**EEO/AA/M/F/Vet/Disability Employer**