# IT Support Specialist

**Company:** [Treantly](http://jobs.workable.com/companies/wFc87dH6um33yADnhxDXvR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Treantly VA

[Apply for this job](http://jobs.workable.com/view/6a9ba34b-2e4d-4e20-b3d9-1347ff3ec690)

## Description

### Overview

We are seeking a skilled IT Support Specialist to maintain daily IT operations, resolve system issues, and support infrastructure in coordination with vendors.

### Core Responsibilities

### Infrastructure & Network

-   Monitor and support network and infrastructure stability.
-   Coordinate with Lanworks on firewall and server issues.
-   Escalate complex incidents as needed.

### Server & Systems

-   Support Domain Controller administration.
-   Maintain File Server, Database Server, and Remote Desktop systems.
-   Perform routine system monitoring and maintenance.

### Microsoft 365 & Collaboration

-   Manage Microsoft 365 users, licenses, and SharePoint access.
-   Coordinate licensing requests with IT Weapons Inc.

### Applications & Internal Systems

-   Provide daily support for MedaPlus and Bos+.
-   Troubleshoot C# and legacy Visual FoxPro components.
-   Resolve production issues during business hours.

### Telecommunications & Office Systems

-   Support telecom systems and office hardware.
-   Coordinate printer and fax services with vendors.

### Technical Support

-   Provide user support for hardware, software, and internet issues.
-   Escalate high-impact issues when necessary.

### IT Onboarding & Offboarding

-   Execute setup and removal of user accounts, devices, and access.
-   Follow documented security procedures.

## Requirements

### Required Qualifications

-   2-3+ years of hands-on IT infrastructure and support experience in an organization of similar complexity.
-   Strong experience in:

-   Network and server administration
-   Virtualized server environments
-   Microsoft 365 administration
-   Firewall and security support

-   Coding and programming experience, including C#, with ability to troubleshoot production environments.
-   Experience supporting legacy systems in live environments.
-   Strong coordination experience working with external IT vendors.
-   Fluent in spoken and written English with clear communication skills.
-   Strong troubleshooting mindset with the ability to respond quickly to operational issues.

## Benefits

-   Opportunities for growth and advancement
-   Competitive compensation package, including HMO
-   Paid time off, including US holidays and vacation
-   Full-time (40 hours per week)
-   Remote (Philippines-based)