# General Manager (Miss J's Cafe)-Career Growth Opportunities

**Company:** [LV Petroleum](http://jobs.workable.com/companies/3iFB2d54yEBRj45hax2Voz.md)
**Location:** Tonkawa, United States
**Workplace:** on site
**Employment type:** Full-time
**Department:** QSR

[Apply for this job](http://jobs.workable.com/view/6ab2b7a5-2684-4bd0-85e1-2640c62ee61d)

## Description

The General Manager at Miss J's Cafe is responsible for overseeing the day-to-day operations of the cafe, ensuring an exceptional dining experience for customers, maintaining high-quality food and beverage standards, and leading a team of employees. The General Manager is accountable for achieving business objectives, ensuring profitability, managing staff, and delivering excellent customer service.

### **Key Responsibilities:**

1.  **Leadership & Staff Management:**

-   Lead, motivate, and develop a team of cafe staff, including cooks, servers, baristas, and cleaning staff.
-   Hire, train, and provide continuous coaching to employees to maintain high performance and customer service standards.
-   Develop and manage staff schedules to ensure adequate coverage during peak hours and optimize labor costs.
-   Conduct regular performance reviews and provide constructive feedback to employees.

3.  **Customer Service:**

-   Ensure a high level of customer satisfaction by consistently providing outstanding service.
-   Address and resolve customer concerns or complaints promptly and professionally.
-   Create a welcoming atmosphere for guests, fostering customer loyalty and repeat business.
-   Oversee the cafe's ambiance, ensuring cleanliness, comfort, and a positive environment for customers.

5.  **Financial & Operational Management:**

-   Oversee daily operations, ensuring that the cafe runs smoothly and efficiently.
-   Manage budgets and financial goals, including controlling labor costs, food costs, and overall expenses.
-   Monitor sales and implement strategies to boost revenue, such as special promotions or loyalty programs.
-   Manage inventory, order supplies, and maintain proper stock levels to avoid shortages or waste.
-   Analyze sales data and customer trends to make informed business decisions.

7.  **Food Quality & Safety:**

-   Ensure food preparation and service adhere to safety and sanitation regulations.
-   Work with kitchen staff to maintain consistency in food quality and presentation.
-   Regularly review and update the menu, ensuring offerings are current and appealing to customers.
-   Enforce all health and safety regulations, including cleanliness, food handling, and kitchen safety procedures.

9.  **Marketing & Community Engagement:**

-   Develop and implement marketing strategies to attract and retain customers, such as social media promotion, partnerships, and local events.
-   Engage with the local community to build brand awareness and loyalty.
-   Plan and organize special events or promotions to drive traffic to the cafe.
-   Track customer feedback and continuously seek ways to improve the overall customer experience.

11.  **Administrative & Reporting:**

-   Ensure accurate and timely completion of daily operational reports, including financial and inventory records.
-   Manage payroll and ensure compliance with labor laws.
-   Maintain effective communication with the cafe owner(s) or upper management regarding performance, issues, and goals.
-   Handle cash management and oversee safe handling of funds, deposits, and financial transactions.

### **Qualifications:**

-   Proven experience in the food service industry, preferably in a managerial or supervisory role.
-   Strong leadership skills with the ability to inspire and motivate a team.
-   Excellent customer service and communication skills.
-   Experience with budgeting, financial reporting, and cost management.
-   Knowledge of food safety standards and regulations.
-   Ability to manage multiple tasks and prioritize in a fast-paced environment.
-   Flexible availability, including weekends, evenings, and holidays as needed.