# German Customer Care Executive - JTI Project - Relocation to Greece

**Company:** [Next Job Abroad](http://jobs.workable.com/companies/wHGQqCXLBvJwUjZSbeEY5m.md)
**Location:** Munich, Germany
**Workplace:** hybrid
**Employment type:** Full-time
**Department:** Katherina Gerdau

[Apply for this job](http://jobs.workable.com/view/6b4c30d0-41b3-488d-85b9-6b8cf7dc6e53)

## Description

We are seeking **Customer Care Executives (CEs)** for the JTI project in Greece. This is a **dynamic, multilingual role** combining **inbound and outbound customer support**.

Japan Tobacco International (JTI) is the international division of Japan Tobacco, a leading manufacturer of tobacco products. Headquartered in Switzerland, JTI operates in 120 countries, employing around 46,000 people. The company develops and produces **heated tobacco devices, vaping products, and nicotine pouches**.

### Key Responsibilities

**Outbound (Proactive Care)**

-   Deliver exceptional consumer experiences
-   Conduct post-purchase follow-ups and retention efforts
-   Engage users for feedback, trade-in & adoption initiatives
-   Cross-sell and upsell products
-   Update CRM systems with consumer interactions

**Inbound (Reactive Care)**

-   Provide first-contact resolution for inquiries and technical support
-   Troubleshoot heated tobacco devices (charging, heating, stick compatibility)
-   Guide consumers on proper usage, maintenance, and best practices
-   Process warranty claims, replacements, and returns
-   Handle complaints empathetically and escalate when required
-   Educate consumers on devices, accessories, and stick options

## Requirements

-   German: C1/C2 level (mandatory)
-   English: Minimum B2 for training and operations
-   Experience: 1+ years in customer service preferred (tobacco, vape, or tech support is a plus)
-   Advanced PC skills (MS Office, CRM systems)
-   Familiarity with social media & review platforms
-   Strong oral and written communication
-   High Emotional Intelligence & solution-oriented mindset

## Benefits

-   **Complete relocation support**: flight tickets, hotel accommodation, assistance with house search – all at no cost
-   **Competitive monthly salary + 2 extra salaries per year**
-   **Healthcare benefits** and numerous other discounts
-   **Fully remunerated training** by certified instructors
-   **Free online Greek language courses**
-   Special events, community initiatives & social responsibility programs
-   **Great working environment**: state-of-the-art premises with relaxing break areas
-   Opportunity to work for a **Great Place to Work-Certified Company**

### Why Join?

-   Be part of a **dynamic, international team** supporting multiple markets
-   Work with innovative products like heated tobacco devices and vaping solutions
-   Enjoy comprehensive support and relocation perks for a smooth transition to Greece

**Apply now and start an exciting career in Greece!**