# Field Operations Executive - Thoraipakkam(Chennai)

**Company:** [Rentokil Initial](http://jobs.workable.com/companies/fPa2RXiP9GqzdAcEKZVYa9.md)
**Location:** Thoraipakkam, India
**Workplace:** on site
**Employment type:** Full-time
**Department:** Operations / Technical Services

[Apply for this job](http://jobs.workable.com/view/6bd8573b-8d84-45a7-b4ea-6606656c71aa)

## Description

About Rentokil PCI

Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in 2017 through a joint venture between Pest Control India and Rentokil, it operates across 300 locations, aiming to set new standards in customer service. The company focuses on industry-leading operations through best practices, innovation, and digital technologies. In 2024, Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and footprint further.

For more details: [https://www.rentokil-pestcontrolindia.com](https://www.rentokil-pestcontrolindia.com)[](https://www.rentokil-pestcontrolindia.com/)

## Requirements

**About the Role:**

● The Operations Executive / Sr. Operations Executive will be responsible for ensuring service quality, technician capability, material readiness, and compliance through hands-on supervision, audits, and performance monitoring across assigned service areas.

● The incumbent will report to the AOM/OM/ABM/BM. The incumbent will have to work as part of a multi-functional team, and this involves collaboration with the internal team and external stakeholders.

**Job Responsibilities:**

**A. Core Operations**

● Ensure availability of trained & certified technicians as per guidelines.

● Coach technicians to improve service quality, retention, and SOP compliance.

● Conduct daily stand-up meetings; communicate safety & job-specific instructions.

● Ensure availability of tools, materials, and proper stock management as per SOP.

● Monitor SCP usage, troubleshoot issues, and provide refresher training.

● Ensure Partner Kit & on-site documentation are contractually compliant.

● Conduct customer visits/week (Surprise, Route rides, Audits, Complaints). - based on the target

● Maintain grooming standards and service quality of assigned technicians.

● Ensure data entries in iCABS during manpower gaps to meet branch KPIs.

● Approve technician conveyance; ensure STT and route plan adherence.

● Ensure RPCI SOPs are complied with and any deviations that are necessary should be adequately approved in advance.

**B. Advanced Operations**

● Conduct Pest Audits (PMI) as per iCABS (QSRs & small accounts).

● Execute 1 TPA + 1 development plan annually per technician.

● Analyse & resolve service delivery issues; ensure timely complaint resolution with root cause closure.

● Monitor technician-wise CO trends; skill-up underperformers.

● Ensure audit non-conformity closures (internal/external).

● Track material usage vs. SRF/SOW; highlight deviations.

● Maintain stock levels aligned with APL and reduce near-expiry wastage.

● Drive service & product leads through coaching and on-the-job support.

● Monitor service productivity, efficiency, and input costs across sites.

● Support grievance handling, leave planning, and team discipline.

**Key Result Areas:**

● 100% completion of PMI 'Pest Audit'

● Material Consumption

● TPA and Development Plan

● Technician Capability Development

● Complaint Resolution & Root Cause Analysis

● Customer Visit & Audit Coverage

**Competencies (Skills essential to the role):**

● Strong interpersonal skills

● Analytical and problem-solving ability

● Effective communication skills

● Proactive planning and organising

● Technical knowledge of pests, service processes, chemicals, and equipment

**Educational Qualification / Other Requirement:**

● Minimum B.Sc. in Chemistry, Zoology, or Agriculture

● Prior experience in pest management or service operations is preferred

● Proficient MS-Office / G-Suite

**Role Type / Key working relationships:**

● Individual Contributor

● External team- Customers and Customer representative

● Internal team- ABM/BM, Operations & Sales Colleagues, Planners

## Benefits

**What can you expect from RPCI?**

**➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:**

● Service

● Relationships

● Teamwork

● Responsibility

**DEI statement:** At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.