# Italian Speaking Customer Support for E-Marketplace Platform Department - Greece

**Company:** [Mercier Consultancy](http://jobs.workable.com/companies/cBuzxpFh6LoUSuvk6jGQJR.md)
**Location:** Remote
**Workplace:** remote
**Employment type:** Full-time
**Department:** Italian

[Apply for this job](http://jobs.workable.com/view/6c04f7b2-1759-4e3d-8693-33015c5e7950)

## Description

Mercier Consultancy is thrilled to announce an opening for an Italian Speaking Customer Support Representative for our E-Marketplace Platform Department in Greece! In this key role, you will provide exceptional support to our Italian-speaking customers as they navigate our online marketplace and resolve their inquiries. Your ability to communicate fluently in Italian will play a vital role in ensuring customer satisfaction.

If you are passionate about e-commerce and enjoy delivering great customer service, we encourage you to apply! This position offers the opportunity to join a dynamic team dedicated to enhancing the online shopping experience for our users.

### Responsibilities

-   Assist customers in Italian via phone, email, and chat with inquiries related to the e-marketplace platform
-   Provide information regarding products, order tracking, and payment processes
-   Document customer interactions accurately and efficiently in our support system
-   Collaborate with various internal teams to resolve complex issues faced by customers
-   Gather customer feedback to improve service and platform functionality
-   Stay updated on platform features and industry trends to enhance customer interactions
-   Participate in training sessions to develop and refine customer support skills

## Requirements

-   Fluency in Italian and English, both written and verbal
-   Prior experience in customer support, particularly in e-commerce or retail
-   Excellent communication and interpersonal skills
-   Strong problem-solving abilities and attention to detail
-   A proactive approach to ensuring customer satisfaction
-   Ability to multitask and manage inquiries in a fast-paced environment
-   Familiarity with e-marketplace platforms and customer support tools is a plus

## Benefits

-   Fully Paid Relocation Package ( Flight, Transfer and 2 weeks in Hotel )
-   Private Health Insurance
-   2 Extra Salaries Per Year
-   Support In Finding Accommodation After Hotel
-   Fully Paid Training
-   Monthly Performance Bonus
-   Free Greek Course
-   And More...