# PBX Operator **Company:** [Millennium Hotels and Resorts](null/companies/44qrjFFDqVPMCFanufiQ7j.md) **Location:** Los Angeles, United States **Workplace:** on site **Employment type:** Full-time **Department:** The Biltmore LA [Apply for this job](null/view/6c1aa1f5-ab54-4baf-81fd-1c25827e5028) ## Description ![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/2ca3125747349951a50095e7cbfb8a2e.jpg)![](https://workablehr.s3.amazonaws.com/uploads/photos/700167/c9f1fe790b3bf803b2def5b54e1ea342.jpg) **Hotel Name: The Biltmore Los Angeles** **Location:** Onsite – Los Angeles, CA **Hourly Rate:** $26.87 ### **Join the Team at The Biltmore Los Angeles** At **The Biltmore Los Angeles**, hospitality is defined by timeless elegance, rich history, and exceptional service. Every interaction is an opportunity to deliver a memorable guest experience rooted in tradition and excellence. ### **About The Biltmore Los Angeles** Located in the heart of downtown Los Angeles, this historic landmark hotel is known for its iconic architecture, grand ballrooms, and legacy of hosting world-class events. The property serves as a premier destination for business travelers, group events, and leisure guests seeking a distinctive experience. As part of Millennium Hotels & Resorts, a global hospitality leader with over 145 hotels across key destinations worldwide, our hotel is backed by a legacy of quality, consistency, and service excellence—driven by a passion for hospitality, an entrepreneurial spirit, innovation, and a progressive, solutions-oriented approach. At Millennium, we are guided by our core values: - **Passion for Hospitality** – Delivering meaningful and memorable guest experiences - **Entrepreneurial** – Taking ownership and acting with agility - **Innovation & Progressive** – Continuously improving how we operate and serve - **Solutions & Results Oriented** – Staying adaptable and focused on results These values shape how we work, how we lead, and how we create exceptional experiences for our guests and our teams. **About the Role:** PBX Operator As our PBX Operator, you will play an integral role in delivering an exceptional guest experience while contributing to a collaborative and high-performing team environment. This role is ideal for someone who brings a passion for hospitality, takes ownership, and is committed to continuous improvement and results. **Your Impact** You will support day-to-day operations, support team performance, and ensure service standards are consistently delivered. You’ll act as a bridge between leadership and frontline teams—driving accountability, engagement, and results. **What You’ll Be Doing** **Operations & Execution** - Ensure smooth, efficient operations aligned with brand standards - Identify opportunities for innovation and continuous improvement - Deliver consistent, high-quality results in a fast-paced environment **Guest Experience** - Deliver exceptional service rooted in passion for hospitality - Anticipate needs and respond with a solutions-first mindset - Create memorable, personalized experiences for every guest **Team Collaboration** - Work collaboratively across teams to achieve shared goals - Communicate effectively and contribute to a positive work environment - Support a culture of respect, energy, and accountability **Compliance & Standards** - Follow all company policies, safety standards, and procedures - Maintain accuracy in processes, reporting, and documentation - Uphold a culture of accountability and operational excellence **Responsibilities** - Answer and route all incoming hotel telephone calls in a prompt, courteous, and professional manner. - Provide accurate information regarding hotel services, amenities, outlets, hours of operation, directions, and general hotel information. - Handle guest calls and requests and accurately communicate requests to the appropriate department. - Process wake-up calls accurately and in accordance with hotel procedures. - Handle guest and hotel emergency calls according to established procedures. - Immediately notify appropriate hotel personnel of emergencies, safety concerns, or other urgent situations. - Monitor and respond to hotel communication systems and alarms as assigned. - Maintain confidentiality of guest information and hotel communications. - Assist guests with telephone-related questions and services. - Process internal and external calls, including local, long-distance, and other designated calls in accordance with hotel procedures. - Accurately record and communicate messages for guests, colleagues, and management. - Maintain current knowledge of hotel operations, departments, services, amenities, and special events. - Coordinate with Front Desk and other departments regarding VIPs, groups, special requests, and other guest information as appropriate. - Utilize the hotel's telephone/PBX system and other communication technology effectively. - Maintain accurate logs, reports, and records as required. - Follow established procedures for lost communications, service interruptions, and system outages. - Assist with emergency and evacuation communications when directed. - Maintain a clean, organized, and professional work area. - Protect guest privacy and confidential hotel information at all times. - Follow all hotel policies, procedures, safety standards, and applicable Collective Bargaining Agreement requirements. - Provide assistance to other Front Office functions as operational needs require. - Perform other related duties and responsibilities as assigned. ## Requirements - Passion for hospitality and delivering exceptional service - Strong communication and interpersonal skills - Ability to work in a fast-paced, dynamic environment - Solutions-oriented mindset with attention to detail - Flexibility to work varied schedules, including evenings, weekends, and holidays **Technical / Role-Specific Requirements** - Previous front desk, guest services, hotel, or night audit experience preferred. - Experience with hotel property management systems, Opera preferred. - Ability to work independently with minimal supervision during overnight hours. - Comfortable using Microsoft Office, including Word, Excel, and Outlook. **Education** - High school diploma or equivalent required ## Benefits At **Millennium Hotels & Resorts**, we support our employees with benefits designed to promote wellbeing and long-term success. **Benefits for this position are provided in accordance with the applicable Collective Bargaining Agreement (CBA).** Employees should refer to the applicable CBA for details regarding eligibility, coverage, paid time off, employee discounts, and other benefit offerings. Additional benefits may include: - Hotel Room Discounts across our global portfolio - Employee Assistance Program (EAP) _Benefits eligibility and offerings are subject to applicable plan terms, company policy, and the Collective Bargaining Agreement (CBA), where applicable._ **Why Join Us** At Millennium Hotels & Resorts, you’re not just taking on a role—you’re joining a global organization committed to people, performance, and growth. Whether you’re supporting operations behind the scenes or delivering service on the front line, your work contributes to a culture focused on hospitality, collaboration, and results. If you’re looking for an opportunity to grow, contribute, and make an impact, we invite you to join our team.